Senior Strategy Consultant Client Accounts

Shape client account strategy at CIBC in Toronto through product roadmaps, data-driven decisions, and hybrid work with one to three onsite days weekly.As a Senior Business Consultant, you will guide strategy for Client Account Management across secured and unsecured products. You will support the collection lifecycle, from pre-charge off through recovery. The work combines strategic change, product roadmaps, business cases, and operational improvements. You will collaborate across functions to address infrastructure, privacy, and technical requirements.Key Responsibilities:
Develop and execute strategic roadmaps across CAM productsResearch markets, trends, standards, and best practicesEvaluate business cases, cost benefits, and return on investmentLead change initiatives and continuous operational improvementPresent strategic narratives to senior leaders and teamsRequirements:
Strategic and analytical approach to business consultingExperience developing strategies and leading transformational changeComfort interpreting data and uncovering actionable insightsInterest or experience in AI, machine learning, or process optimizationCollections experience, including pre- and post-charge off, is an assetBring strategic leadership, data interpretation, and operational improvement skills to CIBC’s Client Account Management strategy team.
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