Member Education Strategy Director

Shape member education strategy and learning content at UPP, combining pension expertise, editorial judgment, and stakeholder leadership in hybrid Toronto work.As Associate Director, Member Education & Communications, you will turn strategic priorities into audience-focused programs, plans, and materials. You will guide education from concept through delivery while partnering with Pension Services, technical experts, internal teams, and external contributors. Your work will make complex pension information clear, accurate, accessible, and relevant.Key Responsibilities:
Build annual and initiative-level education plans with evaluation approachesIdentify learning needs across pension, service, and organizational initiativesCreate content briefs, learning objectives, outlines, and standardsLead education projects and working groups through deliveryMaintain plain language, accessibility, brand alignment, and editorial qualityRequirements:
Seven or more years developing member or customer-facing programsExperience in complex, multi-stakeholder settingsKnowledge of pension provisions and pension administrationStrong stakeholder management and partnership skillsAbility to carry strategic work through to deliveryBring strategic education planning, pension knowledge, and collaborative leadership to UPP’s member-focused communications work.
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