Front Desk Attendant - Sitka

Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset - making us a leading provider of accommodation solutions.

Civeo Pacific Northwest Employees LP is currently looking to fill a position for a Front Desk Administrator at Sitka Lodge located in Kitimat, BC. The Front Desk Attendant will have a particular focus on reservations and customer service. The Front Desk Attendant works as a member of the Front Desk Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated Supervisor, the successful candidate will work a 14 days on and 7 days off rotation, which may include days, nights, weekend shifts, and statutory holidays.

Key Responsibilities

• Process registrations, departures, and respond to guest inquiries in a timely and professional manner
• Demonstrate and promote a strong commitment to providing the best possible experience for our guests, managers, and staff members
• Communicate to the management team any guest concerns or challenges
• Operate in accordance to established policies, procedures, and quality standards
• Maintain an organized and clean work area
• Assist in other areas of operations as needed

Qualifications

• 1-2 years’ hotel experience working in a front desk capacity
• Ability to meet deadlines (email, telephone inquiries, and guest inquiries)
• Strong computer skills with Microsoft Office programs and Hotel reservation systems such as Innfinity
• Must be willing to work shift work, 24hr desk
• Ability to work independently with little supervision
• Ability to multi task and work in a fast-paced environment
• Possess a positive, friendly and professional attitude
• Ability to work well with peers in a group environment
• Excellent oral and written communication skills
• Excellent organizational and time management skills
• Proven ability to solve problem

Civeo Pacific Northwest Employees LP is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.

RESPONSIBILITIES

• Providing administrative support to the Front Office Supervisor
• Data Entry
• Guest Services (handling reservation and guest inquiries both in person and over the telephone)
• Provide exceptional customer service

QUALIFICATIONS

• Ability to meet deadlines (email, telephone inquiries, guest inquiries)
• Computer literate with Microsoft Office programs, and Hotel reservation systems
• Must be willing to work shift work, 24hr desk
• Previous hotel experience working in a front desk capacity is an asset
• Attention to detail and problem-solving ability
• Ability to work independently with little supervision
• Ability to multitask and work in a fast paced environment
• Possess a positive, friendly and professional attitude
• Ability to work well with peers in a group environment
• Excellent verbal and written communication skills
• Excellent organizational and time management skills

Working Conditions

• Ability to work in rotational shifts in a remote environment
• Manual dexterity required to use desktop computer and peripherals
• Overtime as required

Civeo Premium Services Employees LP is a premier remote workforce lodge operator for the Western Canadian resource industry. We help people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency and community building – making us a leading provider of accommodation solutions.