Senior Bilingual Mortgage Client Relations Specialist

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)

Apply strategic thinking and HO MLI expertise as a bilingual Senior Specialist, Client Relations with CMHC in a hybrid position. Frequent travel is required.You will support Insurance Business Development and the National Key Account Manager. The role uses lender operations knowledge, client relationship experience, and analytical judgment to strengthen strategic planning. You will also guide regional teams, coordinate internal partners, and improve client experience.Key Responsibilities:
Support lender strategic plans and regional engagement activitiesSynthesize insights, performance, feedback, and competitive trendsGuide HO MLI policy and operational requirement interpretationCoordinate lender planning, reviews, actions, and timelinesDevelop communications, training, tools, and briefing materialsRequirements:
Relevant undergraduate degree or equivalent education and experienceAt least seven years of client relations and operations experienceComprehensive HO MLI policy and product knowledgeStrong strategic, analytical, planning, and coordination skillsSuperior English and French communication, influence, and negotiation skillsBring bilingual communication, mortgage insurance expertise, and strategic client relations experience to CMHC’s national lender initiatives.
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