SR. Agent Carrier Specialist - Challenger (Cambridge)

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at View email address on new.jobscanner.pro and we will work with you to meet your needs.

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career

• A culture that encourages new ideas and continuous improvement

• Supportive leaders who provide guidance while giving you autonomy

• A team-focused environment

• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan

• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
The SR. Agent Carrier Specialist supports Challenger’s freight agents by sourcing, developing, and
managing high-quality carrier relationships. This role focuses heavily on carrier procurement, rate
negotiation, capacity planning, and service execution. The Agent Carrier Specialist ensures loads
are covered with reliable carriers at competitive rates while maintaining strong communication
and operational accuracy.

Key Accountabilities:
In this role, you will:
•Carrier Sourcing & Procurement

• Identify, vet, and onboard new carriers aligned with customer needs and lane requirements.

• Build and maintain a strong carrier network through daily outreach, relationship development, and proactive communication.

• Research market conditions, capacity trends, and pricing to support competitive quoting and load coverage.

•Negotiation & Rate Management

• Negotiate rates with carriers to achieve optimal margins while maintaining service quality.

• Provide accurate, market-based pricing to agents to support quoting and customer bids.

• Track and report on rate trends and market shifts that may impact agent margins or carrier availability.

•Load Coverage & Coordination

• Secure capacity for agent loads in accordance with service expectations and customer requirements.

• Communicate pickup and delivery information, verify carrier availability, and confirm all load details.

• Ensure carriers receive complete, accurate documentation, instructions, and updates.

•Carrier Relationship Management

• Act as the main point of contact for assigned carriers, building long-term partnerships and ensuring consistent, high-quality service.

• Conduct proactive check-ins to maintain reliable coverage, service levels, and carrier loyalty.

• Assist in resolving carrier issues, service failures, or disputes in a timely and professional manner.

•Compliance & Risk Management

• Ensure all carriers meet Challenger’s safety, insurance, and compliance standards before onboarding.

• Maintain accurate carrier profiles, certificates, and documents in compliance systems.

• Monitor carrier performance and escalate concerns when needed.

•Operational Support

• Support agents by providing carrier options, rate guidance, and market insights.

• Update internal systems with load details, carrier confirmations, and operational milestones.

• Assist with problem resolution, tracking updates, and delivery confirmations as needed.

•Back Up Agent Support and Logistics

• Provide coverage for Agent Support and Carrier Set Up when required

Qualifications
We’re looking for someone who brings:
Education & Experience:
Qualifications:

• 4+ years’ prior work experience in freight brokerage operations.

• Strong carrier relationships, understanding of carrier markets, rate structures, and freight operations

• Experience or knowledge of supply chain management, logistics and/or the transportation industry

• Excellent negotiation abilities with a proven track record of securing competitive rates.

• Strong communication, relationship-building, and problem-solving skills.

• Ability to prioritize, multitask, and work in a fast-paced freight environment.

• Comfortable using TMS platforms, load boards, and transportation technology

Skills & Attributes:

• Demonstrated ability to collaborate effectively and independently with individuals at various levels is required

• Strong computer skills

• Ability to work independently on projects

• Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment to meet tight deadlines

• Strong verbal communication skills, relationship building and interpersonal skills

• Active listening

• Professional writing, editing and proofreading skills

• Strong customer service focus

• Ability to exercise tact and judgment in managing a diversity of internal and external contacts

• Proactive attitude and takes initiative

• Well-organized, enthusiastic, creative, professional and a positive team member

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.