PFT - Residential Support Worker, Safe Beds

Under the direction of the Safe Beds Program Supervisor, or designate, the Residential Support Worker will provide support to develop mental health and housing related goals, develop life skills, and provide residential support to the Safe Beds clients of CMHA-WECB. The incumbent will assess for program eligibility in person and over the phone, complete the necessary documentation to admit clients into the program, assist and support clients to identify the necessary goals to continue on a recovery path, provide support to access safer housing, and connect to appropriate resources to continue support past Safe Beds.

RESPONSIBILITIES & DUTIES:

The Residential Support Worker will be responsible for:

1. Admission to Safe Beds 

• Liaise with police to assess and admit appropriate clients for residential support in accordance with Safe Beds guidelines.


• Orient clients to the program.


• Monitor clients while in residential care to ensure safety.

 2. Goal Plan Development 

• In collaboration with the client, develop a goal plan relating to mental health, housing, and activities of daily living.


• Supporting clients in following through the steps of their goal plan.


• Making appropriate community referrals to continue client support past Safe Beds.

3.   Activities of Daily Living 

• Facilitating and supporting the achievement of the care plan with a focus on activities of daily living.


• Providing skill-development on an individual or small group basis to support the development of life skills to maintain their home (such as budgeting, cooking, cleaning, hygiene, etc.).


• Providing supportive intervention and problem-solving with clients specific to practical issues related to activities of daily living.


• Providing ongoing support through positive and constructive feedback, encouragement and informal evaluation.


• Providing life skills support to individuals in the housing program to support residential tenancy skills.

 4. Community Development

• Keeping abreast of resources in the community.


• Maintaining professional contact with commonly accessed organizations so that purposeful interaction on behalf of clients can be effectively accomplished.


• Reducing stigma by actively working towards overcoming barriers to community integration.
  

5. Program Evaluation and Development 

• Identifying gaps, interruptions or disruptions in services.


• Assessing client program satisfaction.


• Determining efficacy of formal services and informal support.


• Actively participating in improving the quality of programs and service delivery.

6. Develops Educational Programs relevant to client group.

• Organizing and conducting life skills training groups for clients at varied locations.


• Obtaining and developing resources for delivery.


• Evaluating effectiveness of activities and sessions.

 7. Ensures objectives of program are met.

• Participating in the evaluation of program goals and objectives making recommendations on changes to current program activities for improved service delivery.


• Working toward the best interest of the client as a member of the CMHA team.


• Ensures a minimum workload of direct client intervention as negotiated with the Supervisor

8. Ensures all file management and reporting functions are maintained in a comprehensive and timely manner.

• Ensuring all client contact is recorded appropriately.


• Ensuring that monthly, annual, and other required reporting documentation are completed.

9. Participates in community education within scope of the role

• Providing community presentations relating to Safe Beds to promote the program.


• Participating in special events and activities for agency public education campaigns such as Mental Health Week and Mental Illness Awareness Week.


• Maintains general knowledge of the Mental Health Act and related legislation.


• Represents program and agency in a professional manner.


• Substitutes for and assists other agency staff where skills are applicable.


• Providing additional support to other staff as required

EDUCATION & SKILLS:

• Requires knowledge and skills acquired through completion of a two-year post-secondary diploma in a relevant discipline accepted by the employer such as Recreation Therapy, Occupational Therapist Assistant or Developmental Service Worker. Life Skills certification would be considered an asset.


• One year recent and relevant experience, in the judgement of the employer, working with individuals experiencing mental health concerns and providing assistance in goal planning, skill development, and community referrals. 
  


• Comprehensive knowledge of mental illnesses, signs and symptoms, as well as planning and organizational skills. Strong assessment skills. Knowledge of community resources.


• Ability to communicate effectively with clients, public, professionals and staff both in written and oral form. Ability to write clearly and to effectively present ideas and document activities; demonstrates the ability to read and interpret written information. Demonstrated ability to communicate with others in a respectful and helpful manner while simultaneously building credibility and rapport. Demonstrates good organizational skills required for tracking multiple issues/tasks in a wide array of situations. Skilled in developing materials and facilitating groups.
  


• Computer literacy skills and working knowledge of various Microsoft Windows application is required.


• Bilingualism in both official languages at the advanced level is considered an asset.


• A valid Ontario Driver's License with access to a reliable vehicle and proof of current insurance and licensing are required for this position.

Hours of Work: The Safe Beds program operates 7 days per week, 24 hours per day. This full-time position provides coverage on a rotational schedule of 8:00AM - 4:00PM and 4:00PM - 12:00AM. 

Salary range : Grade 6, $31.44 – $37.20 per hour

Per 2022 - 2026 Collective Agreement

Applicable shift premiums are paid in accordance with the Collective Agreement, Article 17.11.

Please submit your cover letter and resume clearly stating how your skills and experience meet the position requirements prior to the posting closing date.

Posting Date: Thursday, May 28, 2026

Posting Deadline: Thursday, June 11, 2026 @ 4:30pm

We thank all applicants for their interest in employment at CMHA-WECB. We are however, unable to respond to individual calls. Only those individuals selected for consideration will be contacted for next steps. Thank you for your understanding.

This position is posted per Article 15 of the Collective Agreement. Internal candidates will be considered in priority as established by the Article, as such external candidates may not be considered if there is a qualified internal applicant.

We are dedicated to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all identities and experiences, as we believe that diverse perspectives strengthen CMHA. If you require accommodations during the application process, please contact us at  View email address on jobs.jobcopilot.com. 

Please note that candidacy for positions will require you to be authorized to work in Canada.

Please note that a satisfactory police vulnerable sector check is required as a condition of employment for all roles with CHMA-WECB.