Solutions Engineer

At managed.Com, we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here.As the Solutions Engineer, you will act as a key technical liaison between partners and internal teams, helping design, implement, and support business and information systems solutions across Hostopia and HostPapa platforms. You will work closely with Product, Engineering, Operations, Support, Sales, and Project Management teams to assess partner requirements, guide integrations and migrations, and ensure successful technical delivery and onboarding.What you’ll do
Gather, analyze, and document partner business and technical requirements across integrations, migrations, reporting, and platform configurationsEvaluate partner technical environments and recommend scalable, efficient solution approachesLead technical discovery sessions, solution design discussions, proof of concepts, and implementation planningSupport API integrations, email and web services implementations, migrations, and onboarding activitiesCollaborate with Product, Engineering, Operations, Support, and Project teams to align scope, dependencies, timelines, and technical requirementsTranslate partner needs into technical tasks, project plans, and implementation documentationDeliver technical presentations, walkthroughs, demonstrations, and enablement sessions for partners and stakeholdersProvide guidance on solution architecture, integrations, implementation strategies, and technical issue resolutionSupport ongoing partner relationships by troubleshooting technical and operational challenges as neededStay informed on relevant technologies, products, hosting platforms, and industry trendsSupport other tasks or projects as assigned to meet team and business needsAbout you
Experience working in Solutions Engineering, Technical Consulting, Sales Engineering, Technical Account Management, or similar customer-facing technical rolesStrong understanding of technical solution design, integrations, implementation planning, and systems analysisExperience working with APIs, web services, migrations, onboarding projects, or platform implementationsAbility to manage technical discussions with both technical and non-technical stakeholdersStrong communication, documentation, presentation, and relationship-building skillsAnalytical and problem-solving mindset with strong organizational skillsFamiliarity with hosting, telecommunications, cloud services, email platforms, or web services environments is considered a strong plusComfortable managing multiple projects, stakeholders, and technical priorities simultaneouslyAbility to quickly learn new technologies, systems, and partner environmentsWillingness to travel occasionally for partner discovery, implementation, or enablement activities when requiredWhat we offer:Remote-first work, with team members across many countriesCompetitive pay, benchmarked against the markets we hire inRoom to grow, with real ownership of your work and support for professional developmentFlexibility in how and when you work, within the core hours your team needsAccess to the AI tools you need to do your work, and the room to experiment with themAbout us:Managed.Com is the company behind a family of specialist brands spanning business technology, infrastructure, and channel commerce. These include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era.Our culture is built on trust, respect, and doing work that matters to our customers. As our brands come together, there's real room to grow into new roles and new areas of the business.Managed.Com is an equal-opportunity employer. We value the range of backgrounds, perspectives, and experiences across our team, and we hire and promote based on skills and contribution.We're committed to providing accommodations for people with disabilities at every stage of the hiring process. If you need an accommodation, let us know, and we'll work with you to meet your needs.Compensation Range: $80,000 to $129,000 CAD annually
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