Urgent Care Operations Manager

Lead urgent care operations for IC24, using performance data and people leadership across NHS 111 and Integrated Urgent Care services. Regular travel to Peterborough is required.As Operations Manager, you will lead multiple services and teams across IC24’s Integrated Urgent Care division. You will work with Team Managers, Clinical Leads and Quality teams to deliver patient outcomes, operational performance and colleague experience. The role supports NHS 111 and/or Face-to-Face Out of Hours care, including a new Peterborough contact centre.Key Responsibilities:
Lead Team Managers and operational colleagues visiblyMonitor service levels, productivity, access and KPIsDrive patient experience and process improvementsOversee workforce planning and resource allocationMaintain quality, governance and patient safety standardsRequirements:
Experience managing teams in contact centres or healthcareExperience leading multiple teams, functions or locationsExperience implementing new servicesAbility to use performance data and KPIsStrong communication, influence and relationship-building skillsBring operational leadership, continuous improvement and patient safety focus to IC24’s expanding urgent care services across Peterborough.
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