Customer Experience Strategy Manager

Bradford Greenhouses Incorporated

Lead customer experience strategy at BGH in Springwater, Ontario, using customer insights and loyalty expertise to improve retail performance.As Customer Experience and Sales Enablement Manager, you will lead Voice of Customer, customer journey, and loyalty initiatives. Reporting across Marketing and Retail Operations, you will translate feedback into action while supporting customer retention, store experience, and sales enablement. This collaborative role works with Retail Operations, Merchandising, Marketing, Ecommerce, Customer Service, and Store Leadership.Key Responsibilities:
Lead BGH's Voice of Customer programAnalyze surveys, reviews, social channels, and store feedbackMap and optimize retail and digital customer journeysManage loyalty and rewards program performanceCreate dashboards supporting data driven decisionsRequirements:
10+ years in customer experience, loyalty, CRM, retail, or marketingStrong analytical and business recommendation skillsExperience managing customer feedback or Voice of Customer programsKnowledge of loyalty marketing and retention strategiesStrong cross functional leadership and project management capabilitiesApply customer insights, journey optimization, and loyalty strategy to strengthen BGH's customer experience and retail results.
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Vacancy posted 49 minutes ago

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