Security Incident Response Analyst

Drive security triage, customer trust, and incident response for ServiceNow’s Global Security Support Center, with flexibility for global coverage.This Staff Information Security Analyst owns security incidents, cases, findings, and questions involving ServiceNow. The role works with customers, Legal, and internal teams while improving security processes and capability maturity. It also contributes to AI-based solutions, training, documentation, and on-call support.Key Responsibilities:
Act as security contact for internal and external stakeholdersFacilitate incident and case triage across ServiceNow teamsBuild customer trust through exceptional security communicationImprove security processes through capability maturity modelsProvide rostered after-hours, weekend, and holiday supportRequirements:
Minimum eight years of information security experienceCanadian Reliability Status eligibility is requiredKnowledge of NIST, CIS, GDPR, HIPAA, and PCI DSSExperience designing solutions using artificial intelligence technologiesPreferred bachelor’s degree or relevant security experienceStrengthen ServiceNow security support through incident response, customer communication, AI design, and analytical problem-solving expertise.
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