Customer Experience Associate - Sheppard & Bathurst, ON (18.75 hours/week)

Requisition ID: 272283

Join our team!

Would you like to be part of an organization with over that 35 years in the market, dedicated to improving our clients' financial situation through comprehensive and innovative solutions?

At Scotiabank, our mission is to provide an environment that enable our employees to maximize their potential. By choosing us, you will become part of personal and professional growth experience, driven by a brand that opens doors to this possibility.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:

• Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers' needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What's in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Location(s): Canada : Ontario : North York

Why choose us?

We are an international, modern, and digital bank.

Work–life balance — the first bank to reduce the workweek to 39 hours!

Great internal mobility opportunities — we want you to grow and develop professionally!

Education and continuous learning — participate in projects, conferences, and events to develop new skills and relevant knowledge.

Opportunity to work on projects with teams from other countries, as we encourage the exchange of ideas.

Excellent benefits: choose your days off, choose how to distribute your bonuses, and enjoy health and education agreements.

We are diverse and inclusive.

At Scotiabank, inclusion is part of the way we do banking. This application process is open in accordance with Law 21.015. If you need any reasonable accommodation to participate in the process, please let us know.

Don't hesitate to apply — join this journey and become our next Scotiabanker!

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