Production Management Lead

Job Summary

Production Support role, based in Montreal with a hybrid in-office requirement, seeks a candidate with 7+ years of experience to join the Production Management team. The ideal candidate will leverage their passion for technology to enhance team efficiency and deliver exceptional client services across Business Units in a fast-paced, continuously changing environment. Responsibilities include end-user support, systems monitoring, incident and problem management, and plant and event management. A key aspect of the role involves building comprehensive business and application knowledge to support client-facing applications, diagnosing and resolving application issues, and developing automation to improve efficiency and reduce customer impact. The position offers significant personal development opportunities and career growth potential by exposing the candidate to cutting-edge technologies and integrating them with Agile development teams and business sponsors.

Key Responsibilities

• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.
• Build extensive business and application knowledge required for supporting client facing applications.
• Diagnose and resolve application issues to ensure optimal performance and usability.
• Develop automation to reduce toil, improve efficiency and eliminate customer impact.
• Provide root cause analysis with recommendations for improvements.
• Interface with Developers to drive application fixes with right business justification.
• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

Required Qualifications

• 7+ years of experience
• Exposure to AI tooling and concepts
• Basic certification and knowledge around cloud
• Basic certification and knowledge around thought machine
• Adaptive to a continuous changing environment
• Ability to successfully multi-task
• Enjoy the pressure and stress of a fully engaged production management role
• Strong coding/scripting skills (e.g., Python)
• Strong debugging and problem-solving skills
• Understanding of Distributed Systems
• Understanding of Database Concepts, SQL Queries and Database Performance
• Experience working with application Monitoring/Alerting Tools (Splunk, OpenTelemetry, Grafana, Elastic Search etc.)
• Understanding of schedulers (Autosys, ETL concepts, etc.)
• Experience in building and maintaining Production and/or Non-Production environments
• Experience in development tools (GIT, Jenkins, Ansible, Puppet etc.)

Preferred Qualifications

• Experience in financial services / products

Certifications

• Unix certification Redhat/Linux
• Database certification
• Financial certifications (Capital Market/Equity Derivatives)