Business Development Manager

The Business Development Manager (BDM) is accountable for key performance measures including sales, margin and restaurant P&L’s within the Fresh brand. The BDM is a restaurant’s primary point of contact and is responsible for partnering with GMs to develop and facilitate the required capabilities to deliver results within their assigned restaurants. This includes influencing and providing coaching to achieve desired business results, talent and people development and operational results. The BDM leverages the monthly Restaurant Scorecards that provides a snapshot of the overall health of the restaurant, including guest satisfaction scores, financial health, food safety, training participation etc. The BDM also conducts Restaurant Operations Evaluation (ROE) and reviews Steritech, IT and other audits and provides insights and tools to coach the GM to drive their business results. The BDM facilitates and coaches the development of action plans in partnership with GM to improve Operational Performance and Food Safety. The BDM is a Guest experience leader and is responsible for ensuring that the brand’s standards are executed consistently across the network with particular attention to underperforming restaurants to ensure “every Guest leaves happy” in their region.
What you will do in this role:
Spend time in restaurants during key times to observe the overall execution and ambiance. Deliver coaching, feedback and engage with Guests to assess overall satisfaction (with product, service, value and ambiance)
Audit and observe overall kitchen operations to be able to provide feedback and coaching
Ambassador for Operational Excellence - lead and otherwise champion the delivery, execution and adoption of Recipe Food Safety & Quality standards in stores
Act as the representative for Recipe in the investigation and resolution of high care customer complaints including liaison with complainants, Recipe Food Safety team and store operations team to ensure matters of complaint are appropriately escalated, investigated and resolved to customer satisfaction
Communicate and share brand standards and available resources that assist to remedy the gaps
Work with brand leaders on store Business Plan
Evaluate Restaurant Scorecard and identify gaps to coach GMs to ensure continuous improvement
Conduct operational audits as set forth by leadership. Identify gaps, opportunities and determine root causes in operating standards to ensure overall Guest satisfaction. Share the results with the team
Establish clear business goals and financial targets with leaders and communicate to GM
Liaise between brand leadership team to ensure identified issues that are negatively impacting GE metrics are communicated
Visit restaurants on the frequency required by the restaurant segmentation model
Orchestrate involvement of subject matter experts and resources to facilitate improved restaurant capability
Communicate and influence store level buy-in of restaurant ready marketing plans and programs;
initiate where required, local store marketing
Coach and develop restaurant leaders to deliver perfect Guest experiences as well as their individual development plans
Coach Restaurant Leaders to provide developmental feedback to increase leadership capability within the restaurants
Ensure that the region is fully staffed with the right people (right people, fit, role and required skills and capabilities incl. thoughtful consideration for diversity throughout the team)
Ensure that tasks pertaining to eLearning are accessible to the associates and completed to promote ongoing growth and development
Regular review of training participation rates by leveraging the Axonify metrics on the Restaurant Scorecard and the Axonify dashboard by location to ensure completion rates and participation rates are on track for key initiatives
Ensure compliance with the employment standards, human rights, health and safety and WHMIS within the region
Ensure effective implementation and compliance of the Steritech and Pest Control Programs
Support stores with their local and community store marketing initiatives to improve community engagement
Being a key player on the Fresh brand team by joining weekly brand calls, contributing to the creation of Limited Time Offers (LTOs), new menu items and recipes, assisting with marketing campaigns, and all brand initiatives
What we are looking for from you:
Minimum 5 years of Restaurant Management experience
1–3 years of multi-unit management experience required
Knowledge of New Restaurant Opening Procedures, Renovation Processes, and Budgeting processes
Excellent leadership and facilitation skills with the ability to effectively lead and inspire teams
Ability to listen actively and respond constructively to Teammates while prioritizing multiple projects simultaneously within tight deadlines
Familiarity with technology tools to self-serve reports, Restaurant Scorecards, RMS, Axonify etc.
Action-oriented individual with excellent communication skills
What’s in it for you?
Flexible/Hybrid work environment
Pay Range: $78,000 - 99,000 + Annual Bonus + Other Perks
You’d be joining a close-knit, innovative team of creative and energetic go-getters
You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
A welcoming, fun and safe work environment founded on respect
Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
Industry-leading benefits, wellness programs, and total rewards programs
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