Customer Service Representative

Department

City Clerk Office

Hours Per Week

Compensation Range

$59,332.00 - $74,165.00

Closing Date

July 18, 2026

Note: Posting comes off at 12:00 AM on Closing Date, with competition closing at 11:59 pm day prior.

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect, and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast-paced environment, then this may be the opportunity for you.

Come work with us!

We believe that exceptional service starts the very moment a resident walks through our doors or calls our line. The Civic Centre atrium is a bustling hub of community activity, and our front desk reception team is the heartbeat of that environment. At City of Leduc, we are dedicated to ensuring that every citizen interaction is met with warmth, clarity, and helpful direction.

We are looking for a permanent, full-time Customer Service Representative to be the premier face and voice of the City of Leduc. This is a high-value, dynamic role for a natural ambassador who thrives on human connection, handles multitasking with a smile, and takes pride in keeping a corporate center running seamlessly. If you are a collaborative communicator who loves helping people and wants to serve as the central information hub for our community, we want you on our team.

What is the Opportunity?

Reporting to the Deputy City Clerk, the Customer Service Representative plays a vital role in our daily public operations. Operating right at the front lines, you are responsible for welcoming visitors, screening and routing corporate inquiries, and managing central communication hubs like the city's primary phone line and central email.

This isn't just a basic administrative role; it is a position of true diplomacy. You will act as a knowledgeable resource center for both external residents and internal staff. Because our environment is fast-paced and filled with diverse inquiries, your ability to maintain excellent etiquette, exercise sound judgment under pressure, and quickly pivot between tasks is what will ensure our public service remains top-tier.

What will you do?

In this engaging and active front-facing role, you will coordinate our central reception, mail logistics, and civic hospitality. You will:

• Serve as the primary ambassador at the Civic Centre reception, welcoming residents, guiding internal and external customers, and managing visitor security sign-ins.

• Direct central telephone traffic arriving through 311, general municipal lines, and central default switchboards to ensure callers connect with the right department quickly.

• Stay continuously informed on all City programs, events, and resources to proactively maintain an accurate Frequently Asked Questions log and public resource displays.

• Manage central mail and courier distribution, processing incoming and outgoing Canada Post mail, electronically routing corporate faxes, and managing the main ***email_hidden*** inbox.

• Coordinate key administrative tools and facility assets, maintaining local key logs, updating weekly evening room booking schedules for staff, and managing foundational mailing equipment.

• Support municipal democracy and administrative projects, providing key support to the City Clerk’s team during local censuses, municipal elections, and specialized department initiatives.

• Oversee essential corporate service accounts, coordinating city-wide business card orders, managing coffee supply inventories for all city facilities, and processing temporary road and sidewalk closure permits.

• Host civic meeting spaces, taking ownership of the coordination, setup, and hospitality arrangements for Council and Committee-of-the-Whole meeting days.

Who you are?

You are a warm, highly organized, and resilient professional who genuinely enjoys interacting with the public and helping others find answers. You bring:

• An Office Administration diploma or certificate training program from a recognized college or technical school, combined with a high school graduation.

• A minimum of 1 to 2 years of experience in a fast-paced administrative or customer-facing role within an active corporate office environment.

• Strong intermediate proficiency with office software and tools, including a comfortable working knowledge of Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat.

• Exceptional interpersonal skills, proper etiquette, and a natural ability to interact with diverse citizens and staff in a consistently professional, empathetic, and friendly manner.

• Outstanding organizational skills and mental concentration, allowing you to stay focused, accurate, and calm despite frequent interruptions and a lively workspace environment.

• Sound judgment and strong communication skills to handle sensitive inquiries with diplomacy, maintain strict confidentiality, and assist frustrated or upset individuals safely and respectfully.

• A general comfort or baseline familiarity with the basic functions and services of a municipal or public sector government.

Previous experience training back-fill staff or providing peer guidance on corporate office processes and hardware will be considered an asset.

What we Offer?

Choosing a path with the City of Leduc means joining a stable, team-focused environment where your daily energy directly boosts our community's morale. In this role, we offer:

• Comprehensive Health and Dental Benefits right from day one to ensure you and your family are well taken care of.

• Participation in a stable, secure retirement plan to protect your future.

• A vibrant, team-oriented workspace where your public relations skills are highly visible and celebrated.

• Clear opportunities for continuous learning, cross-training across multiple municipal departments, and career advancement.

• Access to our comprehensive Employee and Family Assistance Program (EFAP) and a free annual pass to our premier City recreation facilities to support your overall wellness.

Important Notes!

• The successful candidate must provide a current Criminal Record Check at their own expense.

• Please include a short cover letter highlighting your experience handling front-line public inquiries and managing competing priorities in a busy environment.

Ready to Join Us?

If you are an approachable service professional who wants to be the primary connection point for a future-focused city, we would love to see your application. Apply today at .

Competition closes at 11:59 pm (MT) on July 17, 2026.

This competition may be used to fill future vacancies at the same or lower classification level. Due to the high volume of resumes received, we are not able to respond to individual phone calls. We thank all applicants for their interest; however, only those selected for interviews will be contacted.