It Reliability, Site Associate

We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
You are someone who gets a quiet satisfaction from fixing things that are broken and making systems run better than they did yesterday. Maybe you spent your degree writing Python scripts to automate tedious tasks, or you stayed up late debugging a PowerShell issue because you wanted to understand why it failed, not just that it failed. You think in terms of process of elimination. When something goes wrong, you do not panic or guess. You narrow it down, test your hypothesis, and move methodically until you find the answer.You are comfortable in Linux, Windows, or whatever the task requires. Switching between operating systems does not slow you down because you understand the fundamentals underneath. You have written scripts, whether for coursework or side projects, and you know the difference between code that works once and code that actually solves a recurring problem.Customer service does not feel like a chore to you. You understand that internal customers are still customers, and when an engineer needs help getting back into their environment, your job is to solve the problem clearly and completely, not just close a ticket. At Synopsys, you will work on infrastructure that supports engineering teams building the technology behind AI, autonomous vehicles, and the next generation of chips.
What You'll Be Doing
Design, deploy, and manage on-premises and cloud infrastructure platforms including hypervisors and hyper-converged systems that support global engineering access and development servicesInvestigate production issues from the ground up, identify root causes, and resolve them in a way that prevents recurrenceWork on IT infrastructure projects from initial design through deployment, collaborating with global IT teams across the US, Canada, Europe, and IndiaProvide Tier 1 and Tier 2 support for Citrix infrastructure and related resources, troubleshooting issues for internal engineering customers in real timeAutomate repetitive processes using scripting languages like Bash, PowerShell, or Python to improve reliability and reduce manual workCollaborate with engineering services teams to understand their workflows and deliver infrastructure solutions that actually improve their productivitySupport both Linux and Windows environments, moving between operating systems as the infrastructure requires
The Impact You Will Have
Engineering teams across Synopsys will have reliable access to the development environments and tools they need to build cutting-edge chip design and software security solutionsProduction issues that used to take hours to resolve will get fixed faster because you identified patterns and automated the fixInfrastructure projects you work on will improve uptime, performance, and scalability for thousands of internal users globallyYour troubleshooting work will reduce downtime for critical engineering workflows, directly affecting product development timelinesAutomation scripts you build will free up your team to focus on higher-impact work instead of repetitive manual tasksInternal customers will experience faster resolution times and better service because you treat their problems like they matterThe infrastructure platforms you help manage will scale to support new AI and cloud workloads as Synopsys grows
What You'll Need
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related fieldHands-on experience working across multiple operating systems, including Linux and WindowsAbility to write and debug scripts in at least one language such as Bash, PowerShell, or Python, whether from coursework, internships, or personal projectsStrong troubleshooting skills rooted in a methodical, process-of-elimination approach to problem solvingExcellent written and verbal communication skills in EnglishExperience with AI tools or platforms is a plusExposure to DevOps tools, cloud platforms, or infrastructure automation beyond coursework is a plus
Who You Are
You can take a vague problem report from an engineer in another time zone and ask the right follow-up questions to narrow down what is actually brokenOrganization comes naturally to you because you know that managing multiple support tickets and project tasks at once requires structure, not just effortYou do not need to know everything before you start, you are comfortable learning a new environment quickly by reading documentation, asking questions, and testing things yourselfWhen you resolve an issue, you document what you did so the next person who hits the same problem does not have to start from scratchYou work well independently but you also know when to pull in a teammate because the problem is bigger than one personYou treat internal customers with the same care you would treat external ones because you understand that their work depends on the infrastructure you support
The Team You'll Be Part Of
You will join a global IT engineering services team supporting Citrix infrastructure and related resources across multiple time zones. The team is distributed across the US, Canada, Europe, and India, and you will collaborate with teammates in all of these locations. This is a service-based role focused on reliability, support, and continuous improvement of infrastructure that engineering teams depend on every day. You will start with Tier 1 support and grow into Tier 2 responsibilities as you learn the environment and build expertise in the systems and workflows your team manages.
Rewards and Benefits
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
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