Insurance Information Centre Operations Manager

Guide accurate insurance answers and crisis support through the Insurance Information Centre in Montreal, serving Quebec’s public and industry stakeholders. The work model is hybrid.As Team Manager, Technical Affairs & Information Centre, you will provide professional leadership to representatives and act as the association’s primary property and casualty resource. You will support response efforts during major losses and crises while maintaining consistent information for consumers, members, and partners. French and English fluency is required.Key Responsibilities:
Lead Information Centre representatives with professional guidanceMaintain accurate, consistent, high-quality responses for audiencesAssist citizens affected by emergencies and catastrophic lossesAct as technical insurance spokesperson when requiredSupport public, member, and industry stakeholder programsRequirements:
At least 10 years’ progressive property and casualty insurance experienceBroad knowledge of Quebec’s property and casualty insurance industryExpertise in home, liability, commercial, and automobile insuranceAbility to simplify complex technical information effectivelyExcellent communication and presentation skills in French and EnglishUse bilingual leadership, technical insurance expertise, and crisis-response knowledge to strengthen the Information Centre’s Quebec services.
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