Senior Crisis Response Operations Manager

Crisis response leadership and incident command define this CrowdStrike role, open across the United States and Canada with Pacific Time hours required.

The Senior Manager, Response Operations leads CrowdStrike’s Business Resilience crisis response function. You will own standards, plans, playbooks, activation processes, exercises, training, readiness cadences, and after-action improvement. The work spans business, technology, cyber, product, security, and customer-impacting events.

Key Responsibilities:

• Own crisis response strategy, governance, roadmaps, and operating cadences
• Carry designated on-call shifts and assume Incident Commander responsibilities
• Coordinate crisis team roles, escalations, continuity, and customer impacts
• Produce SitReps, executive briefings, and after-action reviews
• Lead exercises, training, corrective actions, and readiness improvements

Requirements:

• Technology, SaaS, cloud, or security-product operating experience
• Willingness to support evenings, weekends, and holidays when scheduled
• Corporate crisis, incident management, or resilience program ownership
• Incident command, executive communication, and people leadership experience
• 12+ years’ relevant leadership experience and bachelor’s degree equivalent

Bring crisis-program ownership, SaaS fluency, executive communication, and incident command capability to CrowdStrike’s resilience organization.

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