Bellman

Job Responsibility:

What will I be doing?

As a Bellman, you will serve on the Guest Services team to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and assistance throughout the hotel. A Bellman will complete the following tasks:

Welcome Guests on arrival and assist them during their stay

Manage Guest luggage

Deliver luggage to guest room upon arrival and retrieve luggage from guest room upon departure in accordance with Brand standards

Assist with long term storage luggage and update related information accurately

Show guests to their rooms and explain the amenities and emergency procedures

Receive and deliver mail and messages for the hotel and Guests

Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity

Provide support to the Concierge as required in cases of emergency

Provide support at the reception area when there is a queue at the Front Desk

Complete any other reasonable tasks as directed by the Bell Captain

Project a professional manner with an emphasis on hospitality and Guest service

What are we looking for?

A Bellman serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

Must have a Canadian Driver's Licence and be able to drive standard and manual

Previous experience working within the hotel or leisure sector

Must be able to work Saturdays, Sundays and varied days throughout the week

Must be able to lift, bend, sit, scoop and stand continuously during an 8-hour shift and handle lift and carry a load of 30kg baggage and/or parcel

Excellent personal presentation

Ability to communicate verbally (including telephone contact) with Guests, Management and fellow team members

Energetic and enthusiastic

Attention to detail

Job Type: Full-time

Pay: $19.80-$22.00 per hour

Additional pay:

• Tips

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person