Gold Club Representative

Job Responsibility:

Join the team at Sand Hills Casino

Great Reasons To Work Here

Sand Hills Casino employs about 100 people, including a large contingent of aboriginal people. We believe in strong teamwork, consistent communication, and fun in every department.

At Sand Hills Casino our mission is simple-to provide expert and professional service and an entertainment experience that exceeds our guests' expectations. If you've got what it takes to help us meet that mission, let us know. Whether you are just beginning your career or have many years experience in the hospitality industry, Sand Hills may have the perfect opening for you.

Some of Our Great Benefits

• Gas Reimbursement
• Competitive Wages
• Four-Day Work Weeks
• Paid Breaks
• Discounted Employee Meals
• Company Matched Pension Plan
• Company Paid Health Care (Drugs, Vision, Dental, EAP, Medical)

Job Summary

The Member's Club Representative supports and assists in the promotion and execution of all marketing initiates for guests and patrons by delivering superior customer service. The MC representative services all patrons in acquiring, maintaining and refreshing their player club membership while dealing with inquiries, complaints or questions. Additionally, the MC representative greets all tour bus and administrates necessary paperwork.

Essential Duties and Responsibilities

· Promotes positive customer relations by providing prompt, courteous and efficient service to all patrons and guests

· Endorses and markets current promotions and upcoming activities with present patrons as well as potential patrons (via phone)

· Listens to customer complaints and resolves problems to restore and promote good public relations for ultimate customer satisfaction

· Creates, updates and edits players memberships as needed or requested

· Provides customer service to patrons by providing assistance on new games and gives our PIN numbers

· Executes marketing plans and programs at the direction of department supervisor or manager, including using PA system

· Support tour buses in arrival and departure as needed or required

· Maintains and adheres to the privacy and confidentiality of all club members information

Qualifications and Requirements

As a member's club representative you are usually the first point of contact for all patrons and guests and in most case the last point of contact as well; therefore, the delivery of superior customer service is required at all times. Friendly outgoing and happy individuals who have prior customer service are best suited for the role. Additionally, some computer skills to efficiently operate a database management system are required.

The incumbent must obtain and maintain approval from the Liquor, Gaming and Cannabis Authority of Manitoba (LGCA).

Job Type: Full-time

Pay: $15.30 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work Location: In person