5730 - Store Manager

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.

Brief Description

Store Manager

Overview

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance, achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering expertise on Lids’ products and services.

Responsibilities

People & Training Development

• Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids standards (e.g. company dress code).
• Perform people‑related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
• Lead and monitor your store’s ongoing training strategy, including training non‑Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD) to take appropriate action.
• Drive team engagement by ensuring team members are given recognition and continuous check‑ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company discussion boards or district and regional chat platforms.

Customer Experience

• Lead and execute the Lids selling strategy to achieve key performance indicators (KPIs), sales targets and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in‑store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers through employee education.

Operations

• Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
• Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule/wages, operating hours impact).
• Execute operations‑focused company‑level directives, promotions, and initiatives from Lids HQ.
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom – by conducting daily audits, verifying functionality, facilitating updates and maintenance, and ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.

Product & Inventory Management

• Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.
• Strategically organize the backroom to maximize efficiency, arranging product and supplies to optimize space and productivity.
• Ensure integrity of product held to vendor‑specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
• Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
• Monitor and manage sell‑through by monitoring product levels and ensuring inventory accuracy.
• Manage any transfers or ship‑backs (e.g. process damages) according to company standards.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day‑to‑day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes).
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell‑through strategy.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Physical Demands & Requirements

• Occasionally lift up to 50 pounds.
• Occasionally climb a ladder and work with hands overhead.
• Constantly stand on shift.
• Frequently walk on shift.
• Frequently hear and communicate verbally with customers, employees, and other personnel.
• Frequently visually observe the store and read written or digital information.
• Frequently operate a computer and mobile Point‑of‑Sale system, as well as manipulate relative software programs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact View email address on ca.talent.com.

Reports To

• District Sales Manager

Pay Transparency Statement

The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, scheduled hours, and experience, among other factors. A monthly store performance bonus may be provided as part of the compensation package depending on the employee’s role and organizational level. In addition to base and bonus compensation, full‑time employees are eligible for medical, dental, vision, retirement plan, paid time off, and additional benefits such as pet insurance, family accidental and critical care benefits, and more. A cell phone stipend may be provided in certain geographical areas as required by law.

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre‑condition of employment for this position. Current or future employment‑based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.