Patient Care Coordinator

Join Our Team

St. Lawrence Optometry is seeking a friendly, organized, and patient-focused Patient Care Coordinator to join our growing team. As the first and last point of contact for our patients, you will play a vital role in creating a welcoming and professional experience while helping ensure the smooth operation of our clinics.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is interested in building a career within healthcare and optometry.

About the Role

As an Administrative Assistant, you will support both our patients and clinical team through a variety of front-office and administrative responsibilities. You will be responsible for appointment coordination, patient communication, insurance processing, and supporting clinic flow throughout the day.

Key Responsibilities

• Welcome and assist patients in a professional and friendly manner
• Schedule appointments and manage clinic calendars using practice management software
• Answer incoming phone calls and respond to patient inquiries
• Process payments, insurance claims, and patient transactions
• Maintain accurate patient records and documentation
• Support patient check-in and check-out processes
• Assist with patient pre-testing and preparation for examinations as needed
• Coordinate communication between patients, doctors, and team members
• Support general administrative duties to ensure efficient clinic operations

What We're Looking For

• Previous administrative, reception, or customer service experience preferred but willing to train the right candidate
• Healthcare, optometry, ophthalmology, dental, or medical office experience is considered an asset
• Strong communication and interpersonal skills
• Exceptional customer service abilities
• Strong organizational and time-management skills
• Ability to multitask in a busy environment
• Comfortable learning and working with technology and software systems
• Self-motivated with a positive attitude
• Reliable, dependable, and committed to consistent attendance
• Ability to work collaboratively as part of a team

What We Offer

• Competitive compensation
• Co-pay health and dental benefits
• Life and disability insurance
• Vision care benefits
• Company events and team activities
• On-site parking
• Discounts on eyewear and contact lenses
• Extensive training from doctors, industry partners, and experienced team members
• Opportunity to obtain your Canadian Certified Optometric Assistant (CCOA) designation
• Long-term career growth within a respected and established optometry practice

The primary work location will be our Concession Street office, with opportunities to support other clinic locations as required.

If you are passionate about delivering outstanding patient care and enjoy being part of a collaborative healthcare team, we would love to hear from you.

Apply today and become part of a practice dedicated to providing exceptional eye care to the Kingston community.