Genesys Cloud Application Support Specialist
Tonguepoint
Genesys Cloud expertise anchors this on-site Application Support Specialist contract, covering voice, IVR, chat, digital channels, and AMS operations. Lead enterprise contact center technology improvements.This experienced specialist leads day-to-day Application Management Services operations for a 12-month engagement. The work combines Genesys Cloud routing, Verint and NICE oversight, incident management, and platform optimization. You will also support roadmaps, root-cause analysis, and technical mentorship.Key Responsibilities:
Lead AMS incident, problem, change, and release managementDesign and optimize Genesys Cloud routing and authentication flowsOversee Verint and NICE workforce optimization platformsImprove IVR, speech analytics, transcription, and reportingMentor support personnel and translate stakeholder needsRequirements:
Five or more years supporting contact center applicationsDeep Genesys Cloud voice, IVR, chat, and digital expertiseWorking knowledge of Verint and NICE platformsStrong ITIL incident, problem, change, and release experienceExcellent problem-solving and technical communication skillsApply Genesys Cloud, ITIL, analytics, and operational leadership expertise to enterprise contact center support and improvement.
#J-18808-Ljbffr
Lead AMS incident, problem, change, and release managementDesign and optimize Genesys Cloud routing and authentication flowsOversee Verint and NICE workforce optimization platformsImprove IVR, speech analytics, transcription, and reportingMentor support personnel and translate stakeholder needsRequirements:
Five or more years supporting contact center applicationsDeep Genesys Cloud voice, IVR, chat, and digital expertiseWorking knowledge of Verint and NICE platformsStrong ITIL incident, problem, change, and release experienceExcellent problem-solving and technical communication skillsApply Genesys Cloud, ITIL, analytics, and operational leadership expertise to enterprise contact center support and improvement.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Genesys Cloud Application Support Specialist in Winnipeg, MB vacancy
- ...sensors, air valves and many other supporting products that ensure accurate and precise... ...mental health and wellness support through the Manulife app, with convenient... ...re invited to be a part of that. Applications Engineering Specialist – Antec Controls We’re looking for...SuggestedFor contractorsImmediate start
$70k per year
...identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to...SuggestedFull time$45k - $54k per year
...to be better. Reports to: Support Solutions Lead Salary: $45... ...Role: As a Client Support Specialist, you are the first point of... ...Familiarity with Salesforce Service Cloud or similar case management... ..., error messages, and application logs Comfort using AI tools...SuggestedPermanent employmentFull timeContract workTemporary workWork at officeRemote workMonday to fridayFlexible hoursAfternoon shift$17 per hour
...operations team in Winnipeg supporting essential community initiatives... ...with a genuine desire to support meaningful social causes, this... ...direct deposit Contact / Applications: or Advantages Major Canadian... ...Support and Data Entry Specialist - Winnipeg Contact / Applications...SuggestedWeekly payLong term contractPermanent employmentFull timeContract workWork at officeImmediate startMonday to friday- ...will have free access to consultation and support for your mental, emotional and financial... .... The ideal candidate brings strong application knowledge, troubleshooting expertise, and... ...We appreciate the interest shown by all applicants, however only those being considered for...SuggestedWork at office
- Discover your potential as an Application Architect specializing in Genesys at Maarut Inc, located in Toronto. This... ...focuses on delivering cutting-edge cloud solutions. You will bring over seven... ...and tune configurations • Coach support staff and document processes Requirements...
Maarut Inc
Winnipeg, MB1 hour ago $55k - $78k per year
Job Responsibility: Job Overview:We are seeking a Technical Applications Engineer to join our dynamic team. The ideal candidate will have a passion for solar PV technology and the environment, and desire to become proficient in technological software applications. The right...Permanent employmentFull timeRelocationMonday to friday- ...sensors, air valves and many other supporting products that ensure accurate... ...mental health and wellness support through the Manulife app,... ...invited to be a part of that. Applications & Customer Solutions Manager... ...the interest shown by all applicants, however only those being considered...
- Configure Genesys Cloud in Toronto while leading functional systems analysis, customer journeys, and omnichannel contact centre design. This is a six-month contract.As a Functional Systems Specialist and IT Business Analyst, you will connect operations, customer service teams...Contract work
Randstad
Winnipeg, MB1 hour ago - ...including Winnipeg, MB, St. Cloud, MN, and Anniston, AL, Wausaukee... ...: The Mold Maintenance Specialist will restore and maintain proper... ...responsible for the proper application of the mold release interface... ...design, build, deliver, and support transportation solutions that...Permanent employmentFull timeMonday to friday
- ...NORWEST CO-OP COMMUNITY HEALTH JOB POSTING Support Worker Internal & External Posting Permanent, 1.0 EFT (full-time) Department... ..., and strength-based approaches Please submit your application in confidence to: Rupsi Parajuli, HR Assistant NorWest Co...Hourly payPermanent employmentFull timeLive InImmediate startShift work
- ...Step into a transformative role with Tangerine as a Cloud Engineer. This position focuses on developing secure cloud platforms and automated... ...scalable cloud architecture and ensure high availability Support Google Cloud Platform best practices and design Collaborate with...
- ...potential. JOEY Restaurant Group is an Equal Employment Opportunity Employer JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices. #LI-DNI...Shift work
- ...Own cloud infrastructure and CI/CD automation as a Senior DevOps Engineer with Bounteous, supporting secure, scalable, reliable platforms remotely across Canada or Mexico. This... ...and improve CI/CD pipelines for reliable application delivery Manage containerized workloads...Contract workInternshipRemote work
$87.3k - $113.5k per year
...remember what your favourite milkshake flavour is. As a Specialist, Application Support your responsibilities will include: Support enterprise platforms... ...identity, authentication, and access management across cloud platforms (e.G., Entra ID, SSO, conditional access)...Summer workWork at officeLocal areaWeekend workDoane Grant Thornton LLP
Winnipeg, MB1 hour ago- We are seeking an experienced Advisory Application Developer to design, develop, deploy, and support enterprise-grade applications in a cloud-native environment. The ideal candidate will have strong expertise in Kubernetes, DevOps, GitOps, GitHub, and Azure DevOps, along with...
Kumaran Systems
Winnipeg, MB1 hour ago - ...The Production Support Intmd Analyst is a developing professional... ...business support for users of Citi Applications. Utilizes good... ..., by driving compliance with applicable laws, rules and regulations,... ...connectivity troubleshooting. Cloud Technologies: Knowledge with...Long term contractTemporary work
- ...implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Set up equipment for employee use, performing or ensuring proper installation of...Hourly payPermanent employmentImmediate startRelocationDay shift
$20 per hour
...will ensure that our child has nutritious meals throughout the day. The position offers $20 per hour, and we believe in creating a supportive and friendly work environment. If you feel you are the right fit for our family and meet the mentioned criteria, we would love to hear...Hourly payPart timeLive outCanadianNanny.ca
Winnipeg, MB5 days ago- ...organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba... ...training. Certification/Licensure/Registration Not Applicable Qualifications and Skills Demonstrated skills and competence...Casual workShift workWeekend workAfternoon shift
$20 per hour
We are a loving family in Winnipeg, Manitoba, seeking a part-time live-out nanny to care for our newborn. We are looking for someone who is experienced and passionate about taking care of infants. Your primary responsibility will be to ensure the well-being and happiness of ...Hourly payPart timeLive outCanadianNanny.ca
Winnipeg, MB6 days ago- ...dcbel Inc. in Montreal is seeking a Business Application Architect to design and lead the next generation of ERP, CRM, MES, and manufacturing systems. You will define target architecture, drive fit-to-standard solutions, and infuse AI into business processes from design to...
$17 per hour
We are the Frias family from Winnipeg, Manitoba, and we are looking for a caring and dedicated nanny to join our family. We have a newborn and need someone who is experienced and comfortable with infants. This position can be either live-in or live-out, depending on your preference...Hourly payLive InLive outNight shiftCanadianNanny.ca
Winnipeg, MB6 days ago- ...to members of Treaty One First Nations, followed by members of other First Nations, and other Indigenous peoples. Submitting your application does not guarantee an offer of employment or training from Treaty One Nations or a third party. How to Apply: 1. Start your Online...For contractorsWork at officeMonday to friday
- ...saving lives. Job Summary The Specialist I, Quality Compliance is responsible for supporting and representing Emergent during regulatory... ...surveillance program. The position supports compliance with cGxP requirements and other applicable regulations and quality system...Flexible hours
- ...Summary This role is responsible for supporting the validation effort and, where required... ...Review, assess and approve (as applicable) CSV related materials for all local and... ...respectful challenge, and ability to strongly support QA decisions Continually monitor the...For contractorsLocal areaFlexible hours
- ...to protecting and saving lives. Job Summary The Specialist I, QA Operations supports the Winnipeg site by providing quality oversight for lot... ...confirm regulatory and country allocation requirements where applicable, compile lot and raw material release metrics, and...Contract workFlexible hours
$70.5k - $112.9k per year
This role is responsible for supporting production and business applications, monitoring application health, and proactively... ...remediation and other support escalations. A key focus is supporting... ...KPIs.What makes you stand out: Cloud technologies (AWS, Azure); ITIL...Minimum wageRemplacementWork at officeLocal areaRemote workFlexible hours3 days per week1 day per weekMarsh
Winnipeg, MB1 hour ago- ...Operations (DevOps) Process Specialist is a key member of our satellite... ...of software systems supporting the CHORUS satellite mission.... ...Automate the deployment of software applications in existing production environments... ...queues (e.g., Kafka) and cloud-specific services (e.g., AWS...Internship
$25 per hour
We are a family located in Winnipeg, Manitoba, looking for a part-time nanny to assist us with our primary school-aged children. We need someone who can provide a safe and nurturing environment while also helping with daily activities. The role is live-out, allowing you to ...Hourly payPart timeLive outFlexible hoursCanadianNanny.ca
Winnipeg, MB12 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Genesys Cloud Application Support Specialist. Be the first to apply!
Related searches
- cloud business analyst Winnipeg, MB
- salesforce marketing cloud consultant Winnipeg, MB
- application support specialist Winnipeg, MB
- application support lead Winnipeg, MB
- application support Winnipeg, MB
- accounting support Winnipeg, MB
- direct support Winnipeg, MB
- pr support Winnipeg, MB
- night support Winnipeg, MB
- remote support Winnipeg, MB