Client Technical Support Associate at IBKR

Become a crucial part of Interactive Brokers Group as a Client Technical Support Associate. This hybrid role focuses on aiding clients with technical inquiries and resolving platform issues.

Interactive Brokers Group, Inc. is looking for a Client Technical Support Associate to join their team. You will engage with clients through phone, chat, and tickets, providing support for their trading platforms. The ideal candidate is analytical, enjoys problem-solving, and can effectively communicate technical issues to clients and internal teams.

Key Responsibilities: • Provide client support via phone, chat, and ticket system • Troubleshoot software issues on various platforms • Offer technical assistance for desktop and mobile applications • Manage problem resolution for large-scale technical challenges • Liaise with internal teams on client-reported issues

Requirements: • Bachelor's degree, preferably in a technical field • Minimum 1 year in a client-facing support role • Experience with Windows, Mac, and software connectivity support • Strong communication skills in English & Mandarin • Familiarity with support ticketing systems

Bring your analytical mindset and customer service skills to excel in this technical support role with Interactive Brokers! #J-18808-Ljbffr