Program Manager, Solutions Lab (Future Of Work & Future Of Care)

The Program Manager, Solutions Lab (Future of Work & Future of Care) is responsible for leading high-impact initiatives focused on reimagining the future workforce and advancing innovative AI first models of care within SE Health.This role operates in a cross-functional, enterprise-wide environment, driving innovation initiatives that strengthen workforce capacity, enhance employee experience, and enable new models of care delivery. The position emphasizes innovation in workforce design, AI enablement, new employee support models, and workplace transformation.The Manager leads complex projects that span multiple departments and external partners. While the role may have limited direct reports, it exercises significant influence through matrix leadership, stakeholder engagement, and internal/external partnership coordination.Primary accountability is advancing initiatives in:Future of Work
– workforce innovation leveraging AI, new employee support models, workplace transformationFuture of Care
– enabling AI first innovative care delivery models that align with workforce transformationSupport Internal innovation priorities
– including digital transformation, AI-enabled workflows, and sustainability and green practices within workforce and operational modelsJob Responsibilities:Lead the design, implementation, and evaluation of initiatives focused on Future of Work and Future of Care.Translate strategic priorities into actionable workplans, including pilots related to workforce models, digital tools, and care delivery innovation.Develop business cases and strategic recommendations including areas such as:Workforce support and enhancement programs such as respite for working caregivers, aging in the workplace, employee ownership, microloans programs, etc.AI-enabled workforce productivity and care modelsEnsure alignment with enterprise priorities, including clinical, operational, and digital transformation strategies. Identify opportunities for scaling, sustainability, and enterprise integration of successful models.Cross-Functional & Matrix LeadershipLead cross-functional initiatives involving clinical, operational, HR, finance, communications and digital teams.Drive alignment across stakeholders to advance workforce and care innovation priorities.Provide leadership in navigating ambiguity and enabling coordinated execution across multiple functions.Support integration between workforce innovation and care delivery transformation efforts.Contribute to internal working groups related to digital transformation, AI literacy, AI adoption, and operational innovation.External Partnerships & Ecosystem EngagementDevelop and manage partnerships that advance workforce and care innovation (e.G., academic institutions, technology partners, social innovators).Engage external stakeholders to bring leading practices and innovative solutions into SE Health.Support co-development of pilots and initiatives that address workforce challenges and care delivery gaps.Represent SE Health in external forums related to workforce innovation, future of work, and care transformation.Design and test innovative workforce and care models, including pilots and prototypes.Develop logic models, evaluation frameworks and success metrics for workforce and care innovation initiatives.Leverage data and insights to inform decision-making and scaling strategies.Support adoption of digital and AI-enabled solutions that improve workforce effectiveness and care outcomes.Contribute to knowledge translation and internal dissemination of learnings.Integrate, where appropriate, sustainability and green practices into workforce and operational innovation initiatives (e.G., low-carbon workforce models, efficient resource utilization)Qualifications:Education:Master’s degree preferred (e.G., Business Administration, Health Administration, Public Health, Social Innovation, Clinical Masters with significant innovation experience, or related field).Experience & Capability Profile:3–7 years of relevant experience in innovation, strategy, workforce transformation, or complex project leadership.Experience in:Workforce innovation including design methodology, organizational transformation or other related experiencesDigital or AI-enabled solutions in healthcare or service environmentsCross-functional initiative leadershipDemonstrated ability to:Lead initiatives in ambiguous, evolving environmentsEngage diverse stakeholders including senior stakeholders and external partnersDevelop business cases and strategic recommendationsConfidence in the responsible and ethical use of AI.Strategic thinking with a workforce and systems lensStrong project and portfolio management capabilityMatrix leadership and stakeholder influenceInnovation mindset and comfort with ambiguityAnalytical and data-informed decision-makingStrong communication and executive-level synthesis skillsAbility to connect workforce strategy with care delivery transformationExperience in home and community care or other health care settings is a strong assetLeadership Readiness Indicators:Leads complex workforce and innovation initiatives end-to-endInfluences across clinical, operational, and corporate functionsDesigns and tests new workforce and care modelsOperates with high autonomy and sound judgmentRepresents the organization confidently in external settingsWhy Join SE Health?Competitive Total Rewards:
So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.Flexibility & Belonging:
Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.Purpose & Impact:
Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.Growth That Meets Your Ambition:
Access tuition support, training and meaningful career pathways across a growing, future-focused organization.About SE HealthSE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.Accessibility:
If you require accommodations due to illness or disability, please contact Talent Acquisition at View email address on ca.hrm.tc and compensation details:
We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The total target compensation for this position is $72,000 - $91,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.
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