Field Superintendent

RoleWe have an immediate opening for a Field Superintendent located in the Vancouver/Delta Branch. Reporting to the Field Operations Manager, The Field Superintendent is responsible to supervise in commercial installations, residential installations, and service jobs from the beginning through to completion if needed. This individual will participate in the safety inspections, quality checks, and site checks for all three divisions. The Field Superintendent acts as a liaison between the customer’s site supervisor, the CDS installation teams (sales), and service and installation coordinators (operations).ResponsibilitiesExecute on duties or tasks within the operations department, as assigned by the Field Operations ManagerSchedule and conduct weekly divisional toolbox meetings, and follow up with written minutes from eachParticipate in hiring and disciplinary conversations as per the FOM requestWhen required on the tools completing scheduled workActively on the commercial service on-call, when requiredProviding training and development of field technicians as and when requiredOut of town travel for installation and service work, not limited to weekdays, included evenings and weekendsAccountable to making sure safety training and tickets are up to date and valid- clearly communicate to scheduler on required renewals- such as Fall Protection, OSSA Elevated Work Platform, Standard First Aid, CSTS, etc.)Comfortable with heights (ladders & lifts)Must be able to lift at least 75 pounds or more depending on job scope (residential VS commercial)Must be able to work outside in all different weather conditions, including cold and extreme heat. Lifting, pulling, climbing, standing, sitting, lying down, squatting and kneelingManaging, tracking, and inspecting CDS fleet, equipment and tools, report deficiencies to the FOMConduct and attend project kick off meetings with CDS field crew and customer superintendentCreate and participate in safety pre-quals- completion of required paperwork by customerCommunicate efficiently with the customer/general contractor/owner on job i.e.: job statues, issues, and resolutionsCommunicate efficiently with sales for change orders- provide time and material requiredProvide feedback to Coordinators, supporting effective dispatching of technicians, timely completion of work orders and accuracy and timeliness of billing processProvide troubleshooting and advice to CDS field crews, to remove barriers and obstacles for job completion via phone, texts, e-mail or in person when requiredComplete quality and safety checks throughout the project cycle when requested by FOMProactively support the CDS safety program and initiatives, comply with all safety policies and procedures (including customer site specific programs), and ensure utilization of safe work practices on site, in the warehouse and officeEnsure CDS field crew workmanship adheres to CDS quality standards, and identify and implement improvements to standards as appropriateConduct site walk throughs, when requested by FOM to identify and resolve deficiencies, prior to CDS field crew leaving the worksite at project closeRecommend and implement necessary action to improve revenue generation and profitability within the departmentMaintain consistent customer contact and communication along with aggressive follow up to other involved parties to ensure excellent customer service and growthAssist sales personnel and coordinators with technical support, site inspections and labor estimates where required.Maintain positive customer relationships, for CDS, in collaboration with the GM, FOM and sales teamMaintain a positive attitude and communication style with customers and employees in all circumstancesCommunicate new business opportunities and market intelligence to the GM QualificationsSkills/Experience Requirements Experience5+ years of progressive experience in project management, coordination, or related function, with 2+ years in a supervisory capacityExperience in industry with a service and installation or distribution company, preferably in a construction environmentIntellectual HorsepowerMust be bright and intelligent; deal with concepts and complexity comfortably; described as intellectually sharp, capable, and agileTechnical & Practical SkillsAbility to develop and implement processesMust be able to successfully pass pre-employment screening requirements including background check, drug, alcohol, and health assessmentWelding for installation or repair if requiredEffectively assess job scope at the beginning of each job and note any discrepancies to appropriate scheduler immediately- i.e.: product warranty, site conditions, and safetyStrong organization and decision-making abilityAbility to respond to common inquiries or complaints from customers, etc.Good negotiation skills and persuasive abilityAbility to present information to internal and external customersValid driver’s license and ability to travelStrong attention to detail, analytical and problem-solving skillsAbility to prioritize and manage multiple tasksAbility to read blueprints and understanding of construction terms, scheduling, and planning conceptsWorking knowledge of MS Office Suite; Word, Excel, OutlookLeadership – PersonalValues - Must be transparent and possess a strong set of personal values based on strong integrity – “Do the right thing”- in concert with those of the Company and the Division.Style - Must possess an effective, hands-on style, capable of assessing situations, and challenging as a partner to the Field Operations Manager and part of the field services team. This person’s knowledge and experience will garner respect of both peers and customers.Proactive – Must “make things happen” - use information to anticipate, communicate and help optimize bottom line results.Communication - Must have strong verbal and written communication skills; the ability to communicate even complex ideas and concepts in a concise, simple, and actionable manner.Energetic and Enthusiastic - genuinely enjoys working in a “make it happen” environment in which enthusiasm for the company’s products, mission, and service offerings is contagious.Education RequirementsPost-secondary education in engineering, project management, construction management or related field is preferredA record of continuing education in related topics is desirablWe offerA positive work environment with competitive pay and an excellent benefit planEncouragement and support for our Technicians and Installers in obtaining CDI CertificationComprehensive technical, safety and product training providedStable, consistent work with an opportunity to build a long-term career with upward mobilityExcellent Health and Dental benefits offered for full time employeesCOR Certified workplaceEqual opportunity employerTo ApplyIf this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add“FIELD SUPERINTENDENT – VANCOUVER/DELTA” to the subject line of all correspondence.Applications will be accepted until the position has been filled.COMPANY:Creative Door Services Ltd.