Night Shift Concierge

Join Us in Creating the Best Places to Live, Shop, Work & Play

As a Concierge , you’ll become highly skilled in providing exceptional customer service to our residents. This role will work overnight shifts only, scheduled from 7:00pm to 7:00am. Shifts will be 4 days on, 4 days off, on a rotating schedule.

We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.

Here's a Few Reasons Why We Love Where We Work

• Performance-Based Bonus Eligibility
• Comprehensive, Customizable Options for Health & Dental Benefits (Single/Family Plan Options)
• 4% Matching GRSP Program
• Annual Health & Wellness Incentive
• Educational Reimbursement for Eligible Employees/Programs
• Employee Discount Program – 10% off Southwest Properties Lease
• Resident & Employee Referral Programs
• Social Events
• Charitable Donation Matching Program
• 1 Paid Volunteer Day for an Organization of your Choice
• 2 Personal Days Annually

What Your Day Will Look Like

As a Concierge , you will be the main contact for all resident requests and concerns. You will provide information on building amenities and available units to prospective residents and conduct regular rounds of the complex.

Hours of Work: This role will work overnight shifts only, scheduled from 7:00pm to 7:00am. Shifts will be 4 days on, 4 days off, on a rotating schedule. Flexibility to work a variety of shifts including days, evenings, weekends, and holidays is required.

Work Location: Concierge desk, with rounds of entire complex required. Cross-training at all Southwest Properties buildings.

What You'll be Responsible For

• Effectively communicate with all residents, commercial tenants, guests, co-workers, contractors, and the general public in a professional manner.
• Efficiently respond to all resident requests and issues that arise, including coordinating resident requests when they are away from their suite.
• Maintain a visible, accessible, and approachable presence in the building.
• Provide local information and recommendations to residents via the concierge directory.
• Coordinate the delivery of courier and delivery services for residents or Southwest employees; incoming and out-going.
• Liaise with the Housekeeping staff to ensure overall cleanliness of the building.
• Respond to minor maintenance requests with assistance & training from the Maintenance team.
• Check-in Premiere Executive Suites guests.
• Coordinate move-in and move-out inspections; provide keys and elevator service.
• Liaise with moving companies to ensure efficient service.
• Control all access to the complex and maintain the master key control system.
• Report maintenance and housekeeping issues as required.
• Monitor and manage in-house security, lighting, and HVAC systems, including parking garage.
• Ensure parking lots are clear of unauthorized vehicles; issue tickets where appropriate.
• Update and maintain the daily task log and complete daily checklists.
• Maintain all master files for door swipes, garage remotes, parking, and storage assignments.
• Enforce rules of the complex.
• Remain fully conversant and compliant at all times with emergency response standards; report on all incidents, accidents, and safety hazards.
• Respond to issues such as noise complaints within the complex including pool and terrace area.
• Ensure safety and maintenance of pool and terrace area.
• Execute all reasonable additional assignments determined by the Property Manager, Assistant Property Manager, or any member of the team at Southwest Properties.

Your Environment

You may encounter periods of high stress, sitting or standing for long periods, and occasional heavy lifting. On a regular basis, you will use various security, entry, and computer systems. Weather (seasonal duties) and resident issues are factors in the completion of your duties. You may experience large crowds and irate residents. You will work overnight shifts only.

What Will Help You Succeed

You don’t require all the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish at Southwest, we would love to hear from you.

Our ideal candidate has 1-2 years in a similar role, customer service & sales training, and experience in the service industry and security. High school education is required, and a diploma in hospitality (or equivalent) is considered an asset.

• Exceptional customer service
• High degree of confidentiality and reliability
• Ability to perform assigned duties with minimal supervision
• Proficient computer skills including Microsoft Office
• Strong multitasking and organizational skills
• Proven ability to plan, organize, and prioritize work
• Strong attention to detail with a high level of quality

Position Requires: Criminal Records Check Completion.

People are at the Heart of Everything We Do

Southwest Properties is committed to attracting and retaining a diverse team, who values your experiences, perspectives, and unique identity. We are committed to creating and maintaining an environment that is inclusive, equitable, and welcoming.