Business Analyst Ii (Learning Specialist)

DescriptionRequired knowledge, skills and abilities
Bilingualism required (French, English)
Excellent verbal and written communication, facilitation, and interpersonal skills
Ability to empathize to identify client needs and adapt to diverse client bases
Positively manage change with clinic users
Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals
Communication And Interpersonal Skills
Bilingualism required (French, English)
Excellent verbal and written communication, facilitation, and interpersonal skills
Ability to empathize to identify client needs and adapt to diverse client bases
Positively manage change with clinic users
Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals
Business Analysis and Healthcare Expertise
In-depth knowledge of clinic work streams and consulting approach capability
Strong analytical mind, ability to synthesize, and decision-making skills
Excellent complex problem-solving ability
QualificationsTraining and Pedagogy Expertise
Ability to write clear, concise and effective training Docs
Proficiency in technological tools for the design and delivery of virtual training
Ability to design learning paths and evaluate knowledge transfer
Organization and Work Mode (Remote Work)
Strong autonomy, personal discipline, and ability to work without direct supervision
Proficiency in virtual collaboration and remote project management tools (e.G., Google Meet, Webex)
Ability to manage changing priorities with great attention to detail
Excellent time management and adherence to deadlines in a decentralized environment
Tools and Training
Advanced proficiency in office and modeling tools (creation of work stream diagrams, technical Docs)
University degree in a related field or equivalent experience
Knowledge of Salesforce, Inspire planner, Google Suite and other platforms
Great-to-haves
Experience in nursing, healthcare management or project management
Certification or concrete experience in instructional design
Experience with healthcare software applications and use of a certified EMR
Intermediate knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.);
interact in English with internal parties (colleagues, internal partners, stakeholders, etc.);
and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
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