Connect Business Development Specialist (6-Month Term)

New Flyer is North America’s heavy-duty transit bus leader, providing sustainable mobility solutions through transit buses, technology, and infrastructure. New Flyer is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions. Building on its 90+ year legacy of innovation, New Flyer is the only manufacturer offering all three types of zero-emission transit buses, with over 1,900 zero-emission buses delivered to date. New Flyer actively supports over 35,000 heavy-duty transit buses currently operated by approximately 500 agencies.

POSITION SUMMARY:

The Connect Business Development Specialist supports customer relationships and business initiatives related to New Flyer’s connected vehicle technology. This role blends customer engagement, data analysis, and cross-functional collaboration to ensure customers are successfully onboarded, supported, and positioned for long-term success.

WHY JOIN US:

• Be a part of a team leading the world’s electrification of mass mobility
• Competitive Wages and comprehensive benefit package with Immediate benefit eligibility
• Paid holidays and vacation
• Registered pension plan with generous company match
• Passionate about creating a better product, a better workplace, and a better world
• Inclusive workplace culture that values and empowers team members.
• On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
• Advancement opportunities within our family of companies
• We are proudly named one of Manitoba’s Top 25 employers.

WHAT YOU WILL DO: 

• Build and maintain strong customer relationships to support satisfaction and long-term contract renewals
• Support onboarding of new customers, ensuring successful adoption of New Flyer Connect technology
• Act as a key liaison between customers and internal teams (technical support, engineering, sales)
• Track and manage customer accounts, project updates, and key metrics using Excel and internal systems
• Assist in the development of customer presentations, training materials, and case studies
• Deliver product demonstrations and training sessions to customers and internal stakeholders
• Collaborate with cross-functional teams to resolve customer issues and improve service delivery
• Contribute to business development initiatives, including pricing models and customer insights
• Monitor industry trends and customer feedback to support product and service improvements
• Support marketing and promotional efforts related to New Flyer Connect

WHAT YOU NEED TO BE SUCCESSFUL:

• 1-2 years of experience in a customer-facing role (customer service, account management, or client support)
• Strong communication and interpersonal skills with a customer-first mindset
• Demonstrated ability to build relationships and understand customer needs
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Strong organizational and time-management skills with attention to detail
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• Exposure to working in a manufacturing or automotive environment
• Interest in technology, data, or the transportation industry

ASSETS:

• Experience working with software, telematics, or technical products
• Background in business, technology, or engineering-related fields
• Experience delivering presentations, training, or product demonstrations

PHYSICAL & WORKPLACE REQUIREMENTS

• Primarily office-based with occasional collaboration across departments
• Hybrid work environment based in Winnipeg, Manitoba
• Up to 10% travel; must be eligible to travel in Canada or to the U.S.

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do.

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at  ,  ,  ,  nfi.parts ,  ,  arbocsv.com , and  carfaircomposites.com .

New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.