Team Lead Position at Activate

Elevate customer experiences as a Team Lead with Activate in Halifax, Nova Scotia. Provide leadership, guide Game Facilitators, and ensure operational excellence in a fun environment. As a Team Lead, you oversee operations and coach your team to ensure exceptional service at Activate. This full-time, permanent role requires you to troubleshoot issues, manage customer relations, and lead with a problem-solving mindset. With a focus on training new employees, you will facilitate a customer-centric culture, ensuring every interaction is positive and memorable. Key Responsibilities:

• Answer phones and emails to accommodate customer needs
• Train and coach team members for enhanced performance
• Resolve complaints and elevate issues to the Store Leader
• Maintain facility standards and communicate effectively
• Manage inventory and maintenance tasks efficiently

Requirements:

• 1–2 years in a similar role preferred
• Available for day, evening, and weekend shifts
• Proficient in MS Office and related software
• Strong customer engagement skills
• Experience in overseeing a team of 10+ is an asset

Lead your team at Activate to create memorable experiences for every customer. #J-18808-Ljbffr