Retail Lead

Job Description

Job Description

Job Title: Retail Store Team Lead

Location: The Well (486 Front St W, Toronto, ON M5V 0V2), Downtown Toronto

Reports to: Retail Store Manager

Availability: Weekdays, weekends, evening shifts

General Overview:

The Team Lead partners and works with the Store Manager to achieve overall sales budgets and operating practices. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term store goals in line with the company vision and values.

Responsibilities

· Drive sales to meet store budget

· Display initiative in looking for opportunities to increase sales

· Responsible for driving sales results by meeting and surpassing corporate productivity standards, and motivating the sales team to increase store sales

· Performs all opening and closing procedures as per standards and guidelines

· Responsible for meeting and surpassing sales budgets while the Manager on Duty

· Support the SM in the training and transition of new employees

· Ensures the cash desk area and fitting room processes and controls are adhered to and followed

· Leads by example to orchestrate the store staff to accomplish daily priorities and workload

· Ensures markdowns are processed correctly and merchandised effectively as per standards and direction by partnering with the management team

· Communicates successes, opportunities, and solutions to Management

· Understands, practices, and complies with all company policies and procedures

· Provides a compelling store environment through leading by example, inspiring the team and interacting with customers

· Proactively establish and maintain effective working team relationships with all support departments

Required Experience and Qualifications

· 1-2 years of retail management experience

· Excellent oral and written communication skills

· Planning, prioritizing and follow-up skills

· Accurately assess talent and ability to coach, provide feedback and develop a high-performing team

· Demonstrate a passion for customer service and lead a positive work environment

· Ability to resolve conflict situations in a proactive and professional manner

· Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the busines

s.

What we provide:

· Merchandise discount

· Opportunity for learning and growth

We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.

Tilley makes hats & the finest travel clothing for men & women. Ingenuity, practicality & enduring quality. Made in Canada since 1984.
Tilley sells direct to consumers in Canada, the US, Australia, and the UK through eCommerce sites ( Our wholesale network reaches 18 countries and is supported through warehouses in Toronto, UK and Australia.
The Company is proudly Canadian and has been successful in establishing its position in the marketplace by offering very high-quality products. The Company proudly stands behind the quality and workmanship of every piece of clothing that bears the Tilley name.
For additional information on our brand and products, please visit:

Company Description

Tilley makes hats & the finest travel clothing for men & women. Ingenuity, practicality & enduring quality. Made in Canada since 1984.\rTilley sells direct to consumers in Canada, the US, Australia, and the UK through eCommerce sites ( Our wholesale network reaches 18 countries and is supported through warehouses in Toronto, UK and Australia. \rThe Company is proudly Canadian and has been successful in establishing its position in the marketplace by offering very high-quality products. The Company proudly stands behind the quality and workmanship of every piece of clothing that bears the Tilley name.\rFor additional information on our brand and products, please visit: \r\r