Financial Services Operations Manager

Altis Technology

Strengthen financial services operations in Toronto through escalation leadership, risk management, and hybrid collaboration with cross-functional stakeholders.As Manager, Client Service and Fund Operations Transformation, you will oversee operational challenges and support sustainable process improvements. The role connects client servicing, third-party provider coordination, recordkeeping administration, and transformation delivery. You will work with Sales, Legal, Compliance, Finance, Product, and global teams.Key Responsibilities:
Resolve complex operational and client service escalationsCoordinate third-party service provider issuesOversee recordkeeping administration and operational controlsCollaborate cross-functionally to improve client experienceGuide colleagues and support stakeholder communicationsRequirements:
10+ years in related financial services functionsExperience with complex escalations and service providersStrong stakeholder engagement without direct authorityKnowledge of investment operations and risk practicesExcellent English communication and independent work skillsBring financial services operations leadership, stakeholder influence, and risk awareness to client servicing and transformation work in Toronto.
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