Technology Director for Customer Experience

Lever, Inc.

Lead technology initiatives at APPLY as Technology Director for Customer Experience Solutions in a hybrid role. Drive innovative solutions and strategic guidance for top brands like Arc'teryx and NFL. APPLY seeks an innovative Technology Director to join a vibrant team. This hybrid/remote position requires a versatile technologist with expertise in artificial intelligence, web, and mobile solutions. In this role, you'll influence clients and internal teams to create breakthrough customer experiences while identifying technical solutions that meet client needs. Key Responsibilities:

Guide software engineers to deliver digital consumer solutions
Leverage AI tools for enhanced customer experiences
Define high-level technical architecture for scalable solutions
Champion composable architectures for enterprise applications
Foster a collaborative environment within diverse teams

Requirements:

Proven track record in technology leadership roles
Experience delivering digital solutions enhancing customer experience
Deep understanding of software engineering and system architecture
Ability to mentor teams and foster high performance
Excellent client-facing communication skills

Shape the future of customer experiences with AI-driven solutions at APPLY. #J-18808-Ljbffr

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Technology Director for Customer Experience in Toronto, ON vacancy

Director of Customer Experience Strategy at BMO
Shape transformative customer experiences at BMO by spearheading client-focused strategies that enhance engagement and growth. Leverage your expertise... ...to drive the success of customer initiatives. As the Director of Customer Experience Strategy, you will play a pivotal role...
Suggested
Bank of Montreal
Toronto, ON
18 days ago
Director of User Experience
$65 - $90 per hour
...Location : GTA Havas CX is looking for a UX Director to join our Experience Design team. In this role, you will lead UX... ...Who you are: Strategic: Able to connect customer needs, business goals, research, and technology into clear experience strategies Client-focused...
Suggested
Full time
Contract work
Work at office
Havas CX Canada
Toronto, ON
15 days ago
AI and Experience Orchestration Director
...the one building AI-powered experiences where they matter mostAt Genesys... ...organizations create better customer experiences through AI-... ...Help build, support and operate technology used by more than 8,000 organizations... ...and Experience Orchestration Director focused on the Genesys native...
Suggested
Worldwide
Flexible hours
Genesys-
Toronto, ON
13 days ago
Director, Client Experience Design
$120k - $215k per year
...2026Address:100 King Street WestJob Family Group:Customer SolutionsSupports the profitable... ...segment.Designs and drives the customer experience strategy and customer loyalty measures/... ...Product, Marketing, Sales, Pricing, Risk, Technology, Operations) to deliver a seamless...
Suggested
Long term contract
Contract work
Temporary work
Part time
Bank of Montreal
Toronto, ON
18 days ago
Head of Operations and Customer Experience
Step into a transformative role at Vetster as the Head of Operations and Customer Experience. Focus on operational excellence while enhancing the veterinary service delivery model. In this hybrid position located in Toronto, you'll work closely with the COO, overseeing operations...
Suggested
Vetster Inc
Toronto, ON
10 days ago
Customer Experience Representative
$50k - $55k per year
...enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where... ...visible minority. At Tayco, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen...
Full time
Work at office
Work from home
Flexible hours
Brc Group Ltd
Toronto, ON
a month ago
Customer Experience Manager
...Come join our incredible Retail team! Here’s our Current Opening: Position: Customer Experience Manager Reports to: Scarborough Store Manager Division: Retail Location: U of T Bookstore, Scarborough Campus What You’ll Be Doing: Key Responsibilities:...
Full time
Internship
Afternoon shift
University Of Toronto Press Careers
Toronto, ON
12 days ago
Sr Director, Technology Partner Alliances Development
...software development life cycle. Sr. Director, Strategic Technology Alliances THE OPPORTUNITY At... ...that accelerate innovation, customer value, and revenue. This is a unique... ...Qualifications Required ~ Prior experience building a Strategic Alliances Program...
Long term contract
Internship
Black Duck
Toronto, ON
26 days ago
VP, Customer Experience
...businesses. Relay is looking for a VP of Customer Experience to scale our customer support function... ...strategy for channels, staffing, and technology Anticipate future capacity, risk,... ...Hire and develop senior CX leaders (Directors, Senior Managers) who can independently...
Long term contract
Full time
Internship
Relay
Toronto, ON
more than 2 months ago
Director, Digital Marketing & Web Experience
$138.2k - $181.4k per year
...Purpose: Build impactful solutions for customers worldwide. Join Excellence:... ...We’re looking for a Director, Digital Marketing & Web Experience to lead how Varicent attracts, engages... ...Bring together teams, agencies, technology, and data around clear priorities...
Long term contract
Full time
Local area
Remote work
Worldwide
Varicent
Toronto, ON
5 days ago
Customer Experience Specialist
$24 per hour
...values guide our teams and actions: Customer First : We prioritize customer satisfaction... ...an entirely new category and customer experience – one that democratizes luxury and... ...Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight....
Full time
Work at office
Local area
Remote work
Shift work
Quince
Toronto, ON
more than 2 months ago
Customer Experience Manager
$117.3k - $146.6k per year
...s CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver... ...across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points. Partner...
Full time
Work at office
Remote work
Flexible hours
Marqeta
Toronto, ON
more than 2 months ago
Director, Customer Compensation & Policy
$126k - $136k per year
...About the Role Within Global Customer Experience (GCX), our mission is to advance the HelloFresh... ...a reason to stay. The Associate Director, Customer Compensation & Policy is responsible... ...roadmap and hold peers in Operations, Technology, Finance, and Market Leadership...
Long term contract
Full time
Work at office
Local area
Immediate start
Remote work
Work from home
Flexible hours
3 days per week
Hellofresh
Toronto, ON
21 days ago
Director, Customer Success
$175k - $200k per year
...to plan smarter and move faster. As Director, Customer Success, you will lead a high-... ...post-implementation, ensuring positive experiences and holding the team accountable to retention... ...experience by leveraging tools, technologies, and data-driven strategies — including...
Full time
Internship
Prophix
Toronto, ON
a month ago
Director, E-Commerce and Customer Care
...— connect us. Indigo is our customer's happy place — for joyful moments... ...Job Description The Director, E-commerce and Customer Care... ...engagement, browsing and shopping experiences for our community of book... ...tests Embrace and seek out technology that creates solutions for identified...
Full time
Seasonal work
Indigo Books Llc
Toronto, ON
23 days ago
Customer Experience Agent
...integrated financial products that save brands time and money. Customers have generated billions in sales and include well-known... ...Mayfield, and Two Sigma Ventures. About this role As a customer experience agent at Highbeam, you’ll be the first point of contact for...
Full time
Internship
Work at office
Highbeam
Toronto, ON
a month ago
Director, Technology Transformation & Data
$150k - $170k per year
...Dream is looking for a Director, Technology Transformation & Data! We are always looking for the best and brightest to join our thriving community... ...mandates from day one. Must Haves: Demonstrated experience leading technology transformation or digital change programs...
Full time
Live In
Work at office
Flexible hours
Dream CA
Toronto, ON
more than 2 months ago
Director of Merchant Operations & Customer Growth
...and acquiring solutions. The Director, Merchant Operations & Customer Growth is a senior leadership role... ...specialist ownership of approval, risk, technology, and settlement decisions.... ...transaction, payment usage, merchant experience, and early indicators of customer disengagement...
Full time
Contract work
Local area
Ott Financial Group
Toronto, ON
12 days ago
Customer Experience Leader
...and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect... ...enabled Job Description WHAT YOU’LL DO: The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is...
Long term contract
Full time
Shift work
Afternoon shift
Early shift
Indigo Books Llc
Toronto, ON
more than 2 months ago
Customer Experience Lead
$60k - $70k per year
...such as job-related knowledge, skills and experience. Hybrid Model 3 days in + 2 days... ...first modular air register designed to customize to any surface, and have since expanded... ...The Opportunity You'll own Fittes' customer experience end-to-end and be the single...
Full time
Work at office
Work from home
Flexible hours
Fittes
Toronto, ON
a month ago
Director of Customer Engineering
$100k per year
...leading the industry on cutting-edge AI technology, revolutionizing performance... ...scalable compute for real AI workloads. As Director of Customer Engineering, you own the technical relationship... .... We welcome candidates at various experience levels for this role. During the...
Permanent employment
Full time
Tenstorrent
Toronto, ON
more than 2 months ago
Director, Customer Success
$160k - $189k per year
...The Director, Customer Success is a senior leadership role responsible for driving retention,... ...scalable programs that enhance customer experience and support company growth How you... ...for your interview, such as assistive technology, wheelchair accessibility, or alternative...
Long term contract
Permanent employment
Full time
Work at office
Flexible hours
Achievers
Toronto, ON
more than 2 months ago
Customer Experience Manager
...Work with supportive colleagues who are passionate about improving lives and champion quality and continuous learning. The Customer Experience Manager is an integral part of a collaborative team focused on delivering seamless services and programs to clients and customers...
Full time
Contract work
Homewood Health Inc.
Toronto, ON
more than 2 months ago
Customer Experience Team Lead
$60k - $75k per year
...as the product. We are looking for a Customer Experience Team Lead who is eager to support a high... ...who genuinely loves people and technology - both the team they support and the customers... ...rollout and adoption of new tools and technologies (including AI initiatives like Ask Amy...
Full time
Flexible hours
Bis Safety Software
Toronto, ON
more than 2 months ago
Director, Technology Communications & Organizational Change Management (14 month contract)
## Director, Technology Communications & Organizational Change Management (14 month contract)Apply: Toronto, ON: Full time: Posted Today: End... ...Change Management, or a related discipline.* Senior leadership experience within Technology, Communications, Organizational Change...
Full time
Contract work
Sportchek
Toronto, ON
53 minutes ago
Cloudflare Customer Engineering Director
Empower your career as a Director of Customer Engineering at Cloudflare in Canada. This hybrid full-time position focuses on utilizing AI for... ...issues Requirements: • Strong leadership and team management experience • Expertise in application security frameworks • Established...
Full time
Webhosting
Toronto, ON
a month ago
Customer Experience Specialist (Hybrid)
$45k - $49k per year
...Canadians.â¯ As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and... ...first.â¯We care. You benefit. Your Role at Manion As a Customer Experience Specialist, you will serve as the first point of...
Full time
Internship
Work at office
Remote work
Work from home
Monday to friday
Flexible hours
2 days per week
Grouphealth Benefit Solutions
Toronto, ON
a month ago
Director, Customer Service
...enforcement and education. We help build safer communities. As Director of Customer Service, you will reinforce public safety and make it easier... ...customerâfacing functions. Enhance digital customer experience by directing strategy, improvements, and issue resolution...
Full time
Work at office
T S S A Inc
Toronto, ON
more than 2 months ago
Hypercare Customer Experience Coordinator
$75k - $80k per year
...Coordinator to join our team. In this role, you’ll help keep the Quartermaster experience running smoothly by delivering exceptional support to both homeowners and Pros throughout active projects and customer interactions. From managing project workflows to resolving support...
Long term contract
Full time
Work at office
Local area
Sleeping nights
Shift work
Afternoon shift
2 days per week
Early shift
1 day per week
Quartermaster
Toronto, ON
more than 2 months ago
Customer Experience Representative - Operations
...and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect... ...cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You...
Full time
Flexible hours
Night shift
Afternoon shift
Early shift
Indigo Books Llc
Toronto, ON
more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technology Director for Customer Experience. Be the first to apply!