Manager, Issues Management

Work Location: Toronto, Ontario, Canada Hours: 37.5Pay Details: $96,900 - $136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description: Department Overview
Operational Risk Management ("ORM") is accountable for the design and implementation of TDBG's Operational Risk Management Framework that sets out the Bank's governance, policies, processes and practices for the identification, assessment, reporting, mitigation and control of operational risk. Within this context, C-ORM acts as an independent risk management function responsible for ensuring the Bank has an effective operational risk management program to manage risk within the Bank's risk appetite.Key Accountabilities
CUSTOMER Act as a subject matter expert for the Enterprise Issues Management program and assist stakeholders with understanding and applying the Issues Management Standards, Procedure and requirements consistently across the Enterprise. Develop communications and engage stakeholders to support consistent understanding and adoption of Issues Management requirements across the Enterprise. Recommend and implement corrective actions and enhancements to improve efficiency, processes and procedures, as needed. Respond to audit requests and lead remediation plan activities for Issues Management audit and regulatory issues, where applicable. Coordinate evidence and track progress to support closure within committed timelines.SHAREHOLDER Analyze quantitative and qualitative Enterprise Issues Management data to identify trends, recurring themes, systemic drivers and remediation concerns. Assess the risk implications and develop evidence-based conclusions and recommendations for senior management. Draft clear, concise reporting commentary that explains changes in issue data, remediation progress and emerging concerns, and provides meaningful insights for senior management. Assess and monitor Issues Management program effectiveness using accurate, complete and timely data, reporting and analysis. Monitor changes in regulatory expectations and industry practices. Recommend improvements to Issues Management governance and program effectiveness. Ensure business operations meet applicable internal and external requirements, including segregation of duties. Promote a culture of risk management and control, supported by effective processes aligned with the Bank’s risk appetite.EMPLOYEE / TEAM Lead cross-functional program initiatives including coordinating priorities, dependencies and deliverables, and building stakeholder agreement to meet timelines. Share Issues Management expertise and develop practical guidance to build team and stakeholder capability. Promote automation and reporting improvements that reduce manual work, strengthen data quality and improve access to useful risk information. Share knowledge and skills with the team, communicate concerns promptly and build effective working relationships across functions. Support strategic and day-to-day operational risk management deliverables, as needed. Stay informed about operational risk concepts, trends, regulatory developments and industry standards. Support a positive work environment that encourages innovation, creativity, teamwork and high-quality results.BREADTH & DEPTH
Risk management or financial reporting experience is preferred. Strong analytical and problem-solving skills, with the ability to identify trends in issue data and develop strategic recommendations. Proficiency in Excel, PowerPoint and Word is required. Experience building Power BI reports is an asset. Ability to think strategically, constructively challenge assumptions and influence team members, executives and partners. Strong written and verbal communication skills, including the ability to explain complex information clearly and draft accurate, insightful reporting commentary for senior management. Strong organizational and time management skills, with attention to detail and the ability to meet tight deadlines and obtain timely stakeholder input. Self-motivated, willing to challenge existing practices and able to remain effective under pressure.Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.Language Requirement (Quebec only)
Sans ObjetUS Labor & Employment Posters | California Privacy | Accessibility | FAQOur Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.Learn more: Canada | US | Europe & Asia Pacific
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