Service Centre Manager
Full-time
New Flyer
Service Centre Manager
Brampton, Ontario
Build Something From the Ground Up
NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and Alexander Dennis products across the Greater Toronto Area.
We are seeking a Service Centre Manager to lead the startup and ongoing operation of this new facility. This is a unique opportunity to join the project during the development phase and play a key role in building the team, establishing processes, supporting facility readiness, and creating a high-performing service operation from day one.
The Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities, Human Resources, and other business functions throughout the startup and operational phases.
Requirements
What You Will Do
Site Startup & Business Launch
- Support the successful launch of the Brampton Service Centre.
- Partner with project stakeholders on facility readiness activities.
- Assist in developing operational processes and workflows.
- Support equipment installation, operational planning, and site commissioning activities.
- Participate in workforce planning and recruitment activities to build the site team.
- Establish a strong culture focused on safety, quality, accountability, and customer service.
Leadership & People Management
- Recruit, develop, and lead a team of technical and support employees.
- Create a positive and engaged workplace culture.
- Provide coaching, performance management, and employee development support.
- Ensure compliance with company policies, employment legislation, and workplace standards.
- Partner closely with Human Resources on employee relations, staffing, and talent development initiatives.
Service Operations
- Oversee daily service centre operations including warranty, repair, inspection, and facility maintenance activities.
- Ensure work is completed safely, efficiently, and to customer expectations.
- Support scheduling, resource allocation, labour utilization, and productivity management.
- Monitor operational performance and implement continuous improvement initiatives.
- Drive strong quality and customer satisfaction outcomes.
Customer Support
- Maintain strong working relationships with internal and external customers.
- Act as a primary point of contact for operational issues and service delivery concerns.
- Support customer acceptance activities and warranty-related work.
- Ensure timely resolution of service issues.
Safety & Compliance
- Promote a strong safety culture and ensure compliance with all regulatory requirements.
- Support workplace inspections, incident investigations, corrective actions, and safety initiatives.
- Ensure operational readiness and ongoing compliance with company standards and industry requirements.
What You Bring
Required Qualifications
- Minimum 5 years of leadership experience within a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment.
- Experience leading technical or skilled trades employees.
- Proven ability to manage operational performance and business results.
- Strong customer service and relationship management skills.
- Excellent communication, organizational, and problem-solving abilities.
- Demonstrated experience building and leading high-performing teams.
- Proficiency with Microsoft Office and business systems.
Preferred Qualifications
- Experience launching or expanding a new facility, operation, or service location.
- Knowledge of heavy-duty vehicle maintenance, commercial transportation, transit, coach, truck, or related industries.
- Experience with warranty operations, service centres, field service organizations, or repair facilities.
- Post-secondary education in business, operations, engineering, transportation, or a related discipline.
- Trades certification or technical background considered an asset.
Why Join Us?
This is a rare opportunity to help establish a new NFI service presence in one of Canada's most important transit markets.
As the inaugural leader of the Brampton Service Centre, you will have the opportunity to:
- Build and develop a team from the ground up.
- Help shape the culture and operating model of a new facility.
- Work with cross-functional leaders across NFI Group.
- Support industry-leading transit and coach products.
- Play a key role in a highly visible strategic initiative.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Service Centre Manager in Brampton, ON vacancy
- ...Service Centre Manager Brampton, Ontario Build Something From the Ground Up NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and Alexander Dennis products across the Greater Toronto Area. We are...SuggestedFull timeWork at office
$62.25 per hour
...for and by the community, we continue to expand our services to meet the needs of a growing population, creating... ...collaborating with the program Corporate Chief and Urgent Care Centre (UCC) Site Chief, the Clinical Services Manager of the UCC at Peel Memorial will have overall...SuggestedHourly payFull timeInternship$53k - $76k per year
...This isn't just a management job—it's your chance to lead and grow a business. Are you a leader who values autonomy, accountability, and... ...company contributions Exclusive employee discounts on products, services and local businesses A Culture Where You Can Thrive A...SuggestedLong term contractFull timeLocal areaTELUS
Brampton, ON2 days ago$19 - $22 per hour
...Part-time Learning Centre Manager Wanted Join us at Oxford Learning Brampton Ebenezer . We're seeking a highly motivated, professional individual... ...apps) Strong phone skills and experience in customer service (experience in sales is preferred) Smiles, High-Fives & Happy...SuggestedPart timeLocal areaRelocation packageShift work$100k - $150k per year
...Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years. Planet Ford is looking for a Financial Services Manager to join their dynamic team! About Us Performance Auto Group, is a leading...SuggestedMinimum wagePermanent employmentFull timeImmediate startFlexible hours- ...Job Responsibilities: Manage the Field Service team Providing proper documentation of all work, including service reports and expense reports Responds to customer technical inquiries with a high degree of troubleshooting skills Schedules and manages Service Technicians...Full time
- ...selves. Here, we’re family. About the role As an Assistant Manager, you set the tone for the store and the team and help bring our... ...action plans to maximize efficiencies and productivity. Perform Service Leader duties. Ensure consistent execution of standard...Full timeWork at officeFlexible hoursNight shiftWeekend workAfternoon shift
- ...Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and support. The ideal candidate will possess strong communication skills,...
$25 - $30 per hour
Professional Services Manager to Business Services Best Safety Services Inc. Location Brampton, ON Salary 25.00 to 30.00 hourly (To be negotiated) / 40 hours per week Full time Starts as soon as possible Benefits: Health benefits Languages English Education Bachelor'...Hourly payFull timeImmediate startRemote work- ...Public Health requirements. Understanding dietary restrictions in centre for individual children. Washing dishes after meals. Other... ...Standard First Aid and Infant Child CPR Effective time management skills Experience cooking for large groups would be an asset...Long term contractFull timeTemporary workPart timeLocal areaWeekend workAfternoon shift
- ...Job Description As a Key Holder , you will support the management team in creating a welcoming, customer-focused environment that... ...Qualifications ~2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred)....Minimum wagePart timeWork at officeFlexible hoursWeekend workAfternoon shift
- Job Description Job Description Hi my name is Nicolae-Rares Necula but you can call me Nick. I am the owner of Asphalt WorkX ltd. We specialize in doing residential/commerical driving sealing and residential paving. We currently run a 4 man crew and one of our guys is...RemplacementFor contractors1 day per week
Asphalt WorkX
Brampton, ON1 day ago $50 per hour
Manager, FP&A (3 – 6 Month Contract) We are seeking a hands-on Manager, FP&A to join a growing finance team on a contract basis. This role will support budgeting, forecasting, financial analysis, and reporting, while partnering closely with leadership across departments. The...Contract workFor contractorsWork at officeLocal area2 days per week3 days per week$30 - $38 per hour
...Customer Service & Administrative Office Assistant Pay: $30.00 to $38.00 per hour Schedule... ..., hospitality, front desk support, call centre support, office administration, data entry... ...• Ability to work independently and manage time effectively • Comfort reviewing customer...Hourly payFull timePart timeWork at officeRemote work$40 per hour
Specialist, Contract Management and Risk Management - 3 Month Contract About the Opportunity Contract management: draft, review, administer contracts and service agreements; maintain centralized repository and tracking system; monitor deliverables, renewals, and compliance Vendor...Contract workFor contractorsWork at officeLocal area- ...In business over 25 years operating in Peel region. General Manager Reports to President and indirectly to CFO Position Purpose... ...to meet performance goals in a fixed territory, with a premium service and pricing model Must be able to work within the constraints...Flexible hours
HVAC Company
Brampton, ONa month ago - ...line. Must be an industry expert and provide professional level service to our customers. Will successfully drive product alterations... ...-site support, and coordination of Sun technical resources. • Manages trial activities related to new business opportunities. Will manage...Long term contractContract workTemporary workWorldwide
$50k - $60k per year
...global food expert, providing exceptional service and innovative solutions to its industry... ...maintaining customer and pricing information, managing inventory-related activities, and... ...experience. Responsibilities Manage the end-to-end order process for retail customers...Full timeInternshipWork at office1 day per week- ...Position Summary Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced... ...) ~ Provide shipment updates and order status ~ Enter and manage data in TMS accurately ~ Coordinate with dispatch, operations,...Full timeWork at office
$75 per day
...About us: Metro Compactor Service is Canada's leading expert for waste and recycling equipment... ...a Customer Service team responsible for managing various small to large accounts and... ...invoicing and service CRM systems. Portal Management. Log service calls into local CRM data...Price workFull timeFor contractorsWork at officeLocal areaRemote workFlexible hoursWeekend work- ...Description As a Team Lead , you will collaborate with the management team to keep operations running smoothly and inspire the team to... ...customer concerns, and ensuring every interaction reflects our service standards. Qualifications ~6+ months of leadership or...Minimum wageFull timeWork at officeFlexible hoursWeekend workAfternoon shift
- ...currently expanding and looking to add a motivated individual to our Service Department based out of our Brampton Shop. Responsibilities:... ...manner ~ High attention to detail ~ Excellent time management skills with the ability to work in a fast-paced work environment...Full time
- ...for both internal and external repairs/ service. Review expense reports from mechanics... ...records, and withdrawals of the stockroom Managing inventory for telematics in system and on... ...and efficiently with customers Manage and track truck and trailer parts inventory...Full timeWork at officeImmediate start
- ...retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high... ...sales floor inventory, and organizing stockroom Support Store Manager with daily operations, reports, and special projects Build deep...Flexible hoursAfternoon shift
- ...customers by staying in constant communication to ensure day to day and long-term needs are met. Manage customer expectations and provide exceptional customer service Work with Implementation team on successful opportunities to ensure accuracy in our pricing program...Long term contractFull timeWork at office
$36.84 per hour
...hands-on opportunities to stay at the top of your game. A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department...Hourly payFull timeInternshipNight shiftAfternoon shift- Explain the type and cost of services offered, Receive application forms, Perform general office duties. Compuer skills need word, excel., human resources softwareFull timeWork at office
$19 - $20 per hour
...better tomorrow — starting today. A day in the life of a Financial Service Representative : Build strong relationship by welcoming and... .... Capitalize on financial cross-sales and add-on products. Manage collections activities for all past due financial accounts....Full timeStart today$29 per hour
...dans son secteur pour trouver un(e) représentant(e) bilingue du service à la clientèle hautement compétent(e) et adaptable. Si vous êtes... ...requise, bien qu'elle ne doive pas nécessairement provenir d'un centre d'appels traditionnel. Les candidat(e)s retenu(e)s proviennent souvent...Hourly payDaily paidSummer workFlexible hoursDay shiftusd55k - usd65k per year
...will: Serve as a key member of the Accounting Shared Services team, supporting financial accuracy and operational efficiency.... ...progress and prepare summary reports and findings for accounting management team. Execute, implement projects and monitor the...Full timeInternshipLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Centre Manager. Be the first to apply!
Related searches
- nursing services manager Brampton, ON
- director shared services Brampton, ON
- environmental services director Brampton, ON
- service manager Brampton, ON
- conference services manager Brampton, ON
- district service manager Brampton, ON
- member service manager Brampton, ON
- director corporate services Brampton, ON
- data services manager Brampton, ON
- environmental services manager Brampton, ON