Manager, Technical Services

Manager, Technical Services based in Canada.
Lead and scale a growing technical services function within a customer-focused organization supporting complex enterprise technology environments. As the first dedicated Manager of Technical Services, you will oversee a multidisciplinary team of Integration Consultants and Technical Solution Consultants, guiding the delivery of sophisticated integrations and tailored technical solutions. You will play a key role in shaping the team's strategy, operational infrastructure, and service offerings as customer needs and business demands evolve. Combining hands‑on technical expertise with people leadership, you will help resolve complex integration challenges while maintaining high standards of quality and customer satisfaction. You will collaborate closely with Product, Engineering, Sales, and Implementation teams to ensure technical solutions are practical, scalable, and aligned with customer commitments. This is an opportunity to build a high‑performing team, establish repeatable processes, and make a meaningful impact on the customer experience and the organization's continued growth.
Accountabilities
Build, lead, and scale a high‑performing technical services team, supporting both specialized Integration Consultants and Technical Solution Consultants.
Coach and empower team members to manage high‑volume portfolios of concurrent enterprise projects while maintaining consistent delivery quality.
Develop the operational infrastructure needed to scale technical services, including capacity planning, project prioritization, quality standards, and repeatable delivery processes.
Balance standardization and customization to deliver efficient technical solutions without compromising customer outcomes.
Act as a senior technical escalation point, using knowledge of Workday architecture and complex API capabilities to guide consultants through challenging integration scenarios.
Participate directly in active integrations when needed, troubleshooting technical roadblocks, clarifying requirements, and defining practical solution paths.
Identify recurring customer needs and evolve technical services offerings, determining which solutions can be standardized and where new capabilities are required.
Partner with Product, Engineering, Sales, and Implementation teams to distinguish product gaps from service opportunities and establish clear ownership of complex technical challenges.
Ensure customer commitments are technically feasible and commercially sound.
Anticipate future team and capability needs, proactively identifying opportunities to strengthen technical expertise and service delivery as demand grows.
Requirements
At least 8 years of experience in technical consulting, integration services, or technical implementations.
At least 3 years of direct experience managing and scaling teams of technical professionals.
Strong working knowledge of enterprise integrations, including Workday architecture, APIs, authentication, data mapping, and integration design.
Ability to assess proposed technical solutions, identify risks, and guide consultants through complex implementation challenges.
Experience translating technical concepts into clear, actionable recommendations for non‑technical audiences and executive stakeholders.
Demonstrated success leading consultants responsible for high‑volume portfolios of mid‑sized and large enterprise customers.
Strong project coordination and resource management skills, with the ability to balance team capacity across multiple concurrent implementations.
Experience building and developing technical teams, anticipating capability gaps, and preparing services for future customer demand.
Willingness and ability to engage directly with technical details, challenge proposed solutions, and help resolve complex integration issues.
Confidence in defining technical approaches when project requirements change or customers need bespoke solutions.
Strong leadership, ownership, problem‑solving, and communication skills.
Ability to thrive in a fast‑growing environment that requires adaptability, sound judgment, and continuous improvement.
Benefits
Competitive base salary, with compensation determined by qualifications, experience, and location.
Equity opportunities.
A 10‑year stock option exercise window.
Unlimited paid time off, with four weeks recommended annually.
Twelve weeks of fully paid family leave for employees in the United States, with plans to expand availability to other countries as applicable.
Generous budget for equipment, software, and home office furniture.
$100 monthly education budget, with additional support for higher‑cost learning opportunities such as conferences subject to manager approval.
For US‑based employees, health insurance coverage for employees and their dependents, with 100% of premiums covered.
For US‑based employees, a 401(k) plan with a 3% employer contribution.
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