Director of Engineering at McKesson

McKesson

Lead engineering innovations at McKesson as the Sr. Director of Engineering Management. Focus on developing CCaaS platforms while ensuring the growth and success of your engineering team. In this pivotal role, you will oversee the Engineering team dedicated to McKesson's CCaaS platform capabilities and workforce optimization integrations. You will manage engineers across multiple platforms, including Five9 and Genesys, ensuring a seamless platform lifecycle from development to operational support. Your expertise will be key in driving performance, talent development, and engineering maturity within a complex multi-platform portfolio. Key Responsibilities:

Build and lead the CCaaS engineering team
Implement standards for omnichannel and IVR development
Manage platform lifecycle transitions effectively
Oversee capacity planning and resource allocation
Champion AI practices among engineering teams

Requirements:

13+ years of professional experience
Proven leadership in CCaaS technology
Experience in multi-platform engineering environments
Strong talent development and coaching skills
Agile/DevOps experience in engineering practices

Your leadership will shape the future of engineering excellence at McKesson. #J-18808-Ljbffr

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Vacancy posted 10 hours ago

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