Account Director

Build Trusted Partnerships. Lead Strategic Growth. Own Outcomes.At Direct Focus, Account Directors own outcomes.
Not projects.
Outcomes.
You are responsible for the health, growth, profitability, and long‑term success of your portfolio. You serve as a trusted advisor to clients, a leader to your team, and a key contributor to the success of the organization.
This role requires someone who can think strategically while remaining deeply connected to client needs, team performance, and operational excellence.
You don’t wait for problems to arrive.
You anticipate them.
You don’t simply manage relationships.
You deepen them.
You don’t just protect what’s been built.
You help clients and teams reach what’s next.
What We Mean By Great Client ServiceAt Direct Focus, great client service means more than being responsive. It means understanding our clients’ businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes.
We strive to be trusted partners—not just service providers. We build long‑term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.
What You’ll DoBuild Strategic Client PartnershipsDevelop trusted relationships with senior stakeholders and help clients align marketing investments with business objectives.
Identify opportunities to deepen client relationships, strengthen engagement, and create long‑term value.
Take accountability for retention, profitability, forecasting accuracy, and overall account health.
Lead High-Performing TeamsProvide direction, coaching, and support to Account Managers and Account Coordinators while fostering accountability, collaboration, and professional growth.
Guide Strategic PlanningProvide leadership during account planning, quarterly business reviews, and major client initiatives.
Strengthen the BusinessPartner with Strategy, Operations, and Executive Leadership to improve systems, workflows, and service delivery models.
What Success Looks Like
High client retention
Accurate forecasting
Healthy client relationships
High-performing account teams
What You Bring
8–10+ years of marketing, agency, client leadership, or business operations experience
3+ years leading teams
Proven success managing strategic client relationships
Strong financial and business acumen
Experience growing accounts and identifying new opportunities
Exceptional communication and leadership abilities
Ability to balance strategic thinking with operational execution
Comfort leveraging technology and AI-enabled tools to improve performance
How You Live Our ValuesOwn it
You lead with accountability and take responsibility for outcomes.
Better 2.0
You seek smarter ways to strengthen client relationships, team performance, and business results.
Make trust
You build credibility through consistency, transparency, and follow‑through.
Deliver “great”
You help your team deliver exceptional work and meaningful client outcomes.
You lead with empathy, authenticity, and respect while creating an environment where people can do their best work.
The Kind of Leader Who Thrives HereYou:
Think like an owner
Build trust through consistency
Connect work to business outcomes
Protect both client interests and business performance
Develop strong teams
Lead with accountability and empathy
Why Direct Focus?For more than 30 years, we’ve helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results.
We’re proud of what we’ve built, but we’re always looking for ways to improve, evolve, and create more value for our clients.
We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less.
Most importantly, we believe great work starts with great people.
You’ll find:
Amazing teammates
Coaching and mentorship
Training and professional development
Exposure to national and international brands
Modern tools and workflows
Opportunities for growth and advancement
A culture built on accountability, trust, and continuous improvement
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