service advisor - auto repair
$20 - $28 per hourFull-time
Novlan Bros Sales Partnership
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Rural area
- Willing to relocate
- Private sector
- Retail/wholesale establishment/distribution centre
- Automobile repair services
- Private company, corporation or industry
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Verify accuracy and completeness of data
- Professionalism in customer service
Experience and specialization
Computer and technology knowledge
- Automatic data processing (ADP)
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Spreadsheet
- Google Drive
Additional information
Security and safety
- Bondable
- Driver's validity licence check
- Reference required
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
Financial benefits
- Bonus
- Group insurance benefits
Other benefits
- Free parking available
- Travel insurance
Vacancy posted 3 days ago
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