Director of Engineering at McKesson
McKesson
Lead engineering innovations at McKesson as the Sr. Director of Engineering Management. Focus on developing CCaaS platforms while ensuring the growth and success of your engineering team. In this pivotal role, you will oversee the Engineering team dedicated to McKesson's CCaaS platform capabilities and workforce optimization integrations. You will manage engineers across multiple platforms, including Five9 and Genesys, ensuring a seamless platform lifecycle from development to operational support. Your expertise will be key in driving performance, talent development, and engineering maturity within a complex multi-platform portfolio. Key Responsibilities:
- Build and lead the CCaaS engineering team
- Implement standards for omnichannel and IVR development
- Manage platform lifecycle transitions effectively
- Oversee capacity planning and resource allocation
- Champion AI practices among engineering teams
- 13+ years of professional experience
- Proven leadership in CCaaS technology
- Experience in multi-platform engineering environments
- Strong talent development and coaching skills
- Agile/DevOps experience in engineering practices
Vacancy posted 3 days ago
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