technical support specialist - information technology (IT)

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Private company, corporation or industry. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Own vehicle. Willing to travel. Willing to travel overnight. Valid driver's licence. Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Combination of sitting, standing, walking. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Employment terms options: Evening. Experience: 2 years to less than 3 years. Employment terms options: Morning. On call. Day. Overtime available. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Gasoline paid. Mileage paid. Registered Retirement Savings Plan (RRSP). Other benefits: Free parking available. Learning/training paid by employer. Parking available. Support for persons with disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans . Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

Location 225 Main St suite EWoodstock, ONN4S 1T1 Work location On site Salary$33.00HOUR hourly / 40 hours per week Terms of employment Permanent employmentFull time Morning, Day, Evening, On call, Overtime available Starts as soon as possible Benefits: Health benefits, Financial benefits, Other benefits vacancies 3 vacancies