Rooms Division Manager

MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.Microtel Inn & Suites by Wyndham is an all-new construction, limited service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 17 of the past 18 years – an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2026. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.NEW OPPORTUNITY:
Rooms Division Manager
Microtel Inn & Suites by Wyndham Kitimat, BC
The Rooms Division Manager will anticipate the needs and exceed the expectations of guests as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. The Rooms Division Manager will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of a phenomenal hotel chain.RESPONSIBILITIES:
Establishing and communicating objectives that support and align with corporate’s vision by developing and implementing strategies to do soMonitoring operational efficiencies to ensure profitability while meeting operating and capital budgetsImplementing marketing initiatives that align with hotel brandingMaximizing revenue per available room through yield managementProviding staff with skills training to provide value-added service to customers and monitor success of trainingMonitoring customer service levels and coaching employees with alternative methods of responding to customer requestsMonitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as requiredAttracting, hiring and retaining qualified employees who deliver on key objectivesProviding leadership and guidance to maintain high morale throughout the hotelsCommunicating daily and weekly with the General ManagerEnsuring all health and safety standards are exceededMaintaining all month end documentation and providing the accounting department accurate reportsProviding cash/credit card summaries as requiredEnsuring banking is completed on a daily basisQUALIFICATIONS:
Experience Required
Minimum of 5 years’ working experience in the hotel industry, demonstrating progression with each career move3 years’ experience in a leadership capacityPrevious experience with budgeting and forecastingMission Critical Competencies
Ability to demonstrate being both a leader and team playerSuperior written and verbal communication skillsExcellent customer service and interpersonal skillsAbility to set and monitor goals and provide status updates as requiredAbility to set priorities for self and others in the hotelProject planning capabilities coupled with time management and organization techniquesA fun, positive attitude with a sense of humourDesired Education
A High School Diploma or GED requiredA Diploma in Hospitality Management considered an assetWORKING CONDITIONS:
May be required to work early morning, late evening and weekend shiftsThis position requires the ability to be flexible with hours of work to respond to urgent mattersFun work environment, committed to realizing all of our Core PillarsMASTERBUILT OFFERS:
A compensation package that provides incentives and rewards performanceA flexible benefits package that supports various personal/family situations and work environmentsA rewarding corporate culture that fosters a positive team and family spiritA cooperative management team that is strategic and forward thinkingA fast paced environment with opportunities for advancementPlease note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.
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