Fixed Income Product Support Specialist

CanDeal

Support Canadian fixed income markets at CanDeal by troubleshooting trading applications and serving institutional clients and dealers. Toronto-based details are not stated.The Product Support Specialist reports to the Manager, Client Services and Operations. You will support company applications, understand participant requirements, strengthen relationships, and promote products. The work combines client communication, market knowledge, training, and technical problem solving.Key Responsibilities:
Respond to client and dealer application inquiriesLog communications in the tracking systemTrain fixed income participants on trading applicationsAssist with onboarding and OMS integration testingMaintain product documentation and test casesRequirements:
University degree or related college diplomaMinimum five years of fixed income market experienceAdvanced knowledge of fixed income trade cyclesTechnical knowledge including SQL, Linux, FIX, and PythonExperience with networks, firewalls, proxies, and encryption protocolsApply fixed income expertise, technical troubleshooting, and client training skills to support CanDeal marketplace participants and applications.
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Vacancy posted 2 hours ago

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