SOC Operations Manager (Canada)

Company Description:

At Quorum Cyber, we're on a mission to help good people win. Founded in Edinburgh in 2016, we're one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents.

We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape.

As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity.

In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities.

Role Purpose:

The SOC Operations Manager is responsible for the effective delivery of 24x7 SOC operations, leading analysts and team leads to ensure consistent, high-quality monitoring, investigation, and response for managed security services.

What I Do Is:

• Lead and manage SOC Analysts and Team Leads to ensure effective 24x7 service delivery.
• Ensure shift coverage, escalation clarity, and adherence to SOC operating procedures.
• Oversee investigation quality, timeliness, and consistency across analysts.
• Coordinate operational response during security incidents and major events.
• Support analysts with guidance and decision-making during high-pressure situations.
• Ensure SOC operations align with defined SLAs, SLOs, and service expectations.
• Work closely with SOC Engineering & Quality to reduce noise and improve workflows.
• Collaborate with Cyber Ops Engineering and Platform Engineering on operational feedback.
• Monitor operational KPIs and contribute to service performance reporting.
• Support continuous improvement of SOC processes and analyst capability.

The Skills I Need Are:

• Strong background in security operations and SOC delivery
• Ability to lead teams in a 24x7 operational environment
• Excellent judgement under pressure
• Strong communication with technical and non-technical stakeholders
• Customer-centric mindset
• Ability to analyse operational data and trends
• Strong people management and coaching skills
• Process improvement mindset

I Know I Have Done A Great Job If:

• SOC operations are stable, predictable, and resilient.
• Analysts feel supported and clear on expectations.
• Incidents are handled efficiently and professionally.
• Service KPIs and SLAs are consistently met.
• Operational improvements are implemented over time.

Other Information:

You will get an excellent salary, with world class benefits.

As leading-edge technology company you will have access to the latest technology, and an environment that will encourage and nurture your curiosity. We are passionate about your development, and you will be empowered to advance your skills and expertise.

Our Commitment to Equality & Diversity:

"Our diversity is a huge part of our success, and collecting data during the hiring process helps us understand how to keep strengthening and supporting that diversity."

We are an equal opportunity employer. We are committed to fostering an inclusive, accessible, and equitable workplace where all qualified applicants receive fair consideration. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or any other characteristic protected under applicable federal, provincial, or territorial human rights legislation.

The information requested below is collected to help us meet our employment equity and reporting obligations, and to support our ongoing diversity and inclusion initiatives. Providing this information is entirely voluntary. It will not be shared with hiring managers and will not be used in any hiring decision. Declining to provide this information will not affect your application in any way.