Senior Regional Service Manager
Canon Canada
Lead regional service transformation with P&L optimization and change management as a bilingual Senior Regional Service Manager in a hybrid setting.Canon Canada seeks a Senior Regional Service Manager to execute regional change under the Director of Service. You will guide Field Service Managers and Technicians, align service, sales, and support, and improve operational performance. The role requires bilingual French and English communication.Key Responsibilities:
Direct Field Service Managers and Technicians through operational transitionsManage regional P&L, revenue strategies, margins, and cost efficienciesTranslate enterprise service strategy into regional tacticsEstablish KPIs, evaluate performance, and coach team capabilitiesResolve complex Tier 3 customer escalations using root-cause analysisRequirements:
Bachelor’s degree in Business Administration, or qualifying management experienceMinimum eight years related experience, including three years managingBilingual French and English communication skillsAdvanced project, process management, and analytical skillsIntermediate Google Workspace, Salesforce, Workday, and Oracle skillsApply regional leadership, financial management, and service improvement expertise while advancing Canon Canada’s bilingual hybrid operations.
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Direct Field Service Managers and Technicians through operational transitionsManage regional P&L, revenue strategies, margins, and cost efficienciesTranslate enterprise service strategy into regional tacticsEstablish KPIs, evaluate performance, and coach team capabilitiesResolve complex Tier 3 customer escalations using root-cause analysisRequirements:
Bachelor’s degree in Business Administration, or qualifying management experienceMinimum eight years related experience, including three years managingBilingual French and English communication skillsAdvanced project, process management, and analytical skillsIntermediate Google Workspace, Salesforce, Workday, and Oracle skillsApply regional leadership, financial management, and service improvement expertise while advancing Canon Canada’s bilingual hybrid operations.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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