District Supervisor (West Region)

Vacancy Type: Full-time Permanent

Salary/Hourly Range: $107, 358.63 - $128,830.36

Work Details (Days/Hours): Monday – Friday 36.25 hours per week

Hybrid Eligible: No

Affiliation: Management/Exempt

Division and Department: Regional Operations, West Region

Number of Vacancies: 1

Existing/New Job: Existing

Grade: 07

Vacancy Status Existing

Candidate List or Eligibility List: Candidate List

What we offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;

Make a difference

At Toronto Community Housing we pride ourselves on fostering an environment of collaboration and respect. In the Supervisor, Regional District role, you will build strong internal and external relationships and play an integral part in transforming Toronto Community Housing for the future!

The Regional District Supervisor (RDS) provides leadership to the service delivery of “day-to-day” demand maintenance and cleaning activities within one Sub-District for one of the three Regional Districts.

The role is primarily responsible for leadership of the district’s maintenance and cleaning staff and is focused on Operational Service Delivery in alignment with the Organization’s Strategic Plan. The RDS will provide oversight of an operating budget (approx. $1-2M), corporate compliance with building operation legislations, vendor management, and performance management of 80 + unionized front line staff.

The Regional District Supervisor (RDS) also contributes to the development and management of strategic plans at District & Sub-District level, including the management of standards, service delivery, performance management plans, and budgetary alignment in a manner that aligns with TCHC’s tenant focused culture.

What you’ll do

• Provide leadership to the delivery of building maintenance services at the District level
  • Monitors and manages the delivery of building maintenance services including demand maintenance repairs, building cleaning routines, preventative maintenance checks, life safety system checks and capital repair identification.
  • Supervises, schedules and co-ordinates the day-to-day staffing of building operations (demand maintenance work and building cleaning routines).
  • Leads the team’s review of performance indicators, identifying those that are below the pre-determined standard, implementing management plans to address improvement.
  • Ensures compliance with applicable by-laws, standards and legislative requirements including Municipal Licensing standards and various other regulated building component authorities (i.e. ESA, TSSA, ULC, etc).
  • Monitors and manages performance indicators among staff (by building) to enable performance management of service level, service quality and process compliance at the district, and individual level; includes periodic assessment of legislative requirements and code compliance.
  • Pro-actively manages emerging maintenance service issues and escalations that negatively impact TCHC Residents, Property and/or the broader community.
  • Actively engages with Residents, Community Groups, and Stakeholders to coordinate building and community level activities.
  • Demonstrates a value for improving the quality, cost and customer experience of maintenance services through audit of service delivery (staff and vendor); identifies areas for change.
  • In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances, and union partner relationship management.
• Monitors and Manages Operating Budget
  • Oversees a maintenance budget of over $1-2M annually
  • Reviews and approves costs at a defined threshold; escalates cost approvals to Regional District Manager (RDM) and/or Facilities Management as required.
  • Coordinates the timely payment of vendor invoices related to demand maintenance repair (including confirmation of work completion).
  • Identifies critical property management issues and concerns in support of business case development.
  • Monitors actual cost performance for variance from budget; works with RDM towards developing responsive management actions plans on a monthly and quarterly basis.
  • Uses sound judgement to effectively prioritize demand maintenance investment to extend asset life, ensure life safety and mitigate organizational risk.
  • Seeks compliance with defined financial accounting practices, corporate purchasing policies and related operational business process standards.
• Effectively supports and develops frontline staff
  • Lends leadership support to a diverse team of frontline staff in multiple locations.
  • Drafts performance plans at a role and individual level to drive service delivery; measuring achievement to target within a process of continuous performance management
  • Fosters an environment of organizational development amongst frontline staff; monitoring any succession plans; participating in coaching and mentoring activities.
  • Builds and nurtures a culture of Resident-focused performance excellence through communication, coaching and fair/equitable treatment of staff; promoting workplace diversity, home-work life balance and a safe workplace.
  • Adheres to established Human Resources policies and procedures.
• Leads and/or supports special programs
  • Oversees the execution of the Annual Unit Inspection; requiring coordination of Superintendents to access all units within the sub-district to conduct a documented inspection.
  • Owns the follow up on required points of investigation and action coming out of Annual Unit Inspections (i.e. Resident violation notices, visits to assess compliance or improvement, referral to Resident & Community Services for support).
  • Coordinates scoping the work related to the Resident led Participatory Budget program including job specification and budget assessment.
  • Supports Facilities Management in the coordination of local activities required to successfully support planned and demand maintenance capital project delivery.
  • Intervenes as required to investigate vendor performance issues; liaises with suppliers to resolve issues/disputes and escalates as required.
  • Participates in RFP evaluations pertaining to maintenance and capital work awards.

What you’ll need

• Post-secondary education and/or a trades certificate (post-apprenticeship) and/or an approved combination of education and experience.
• Post-secondary education in a relevant discipline, or an advanced/specialist technical certification of equivalent years preferred.
• Minimum of 5 years of experience providing service delivery of day-to-day activities in large residential buildings. This includes leadership experience, including but not limited to, motivating, coaching and developing a team providing service delivery of day to day maintenance activities in large residential buildings.
• 5-7 years – of experience in a Facilities Management and/or Property Management role preferred.
• Certified Property / Facility Management or Operations designation or certificate preferred
• Experience supervising maintenance staff in a unionized environment is a strong asset
• Building System and Component Expertise (through technical training and/or specialized management experience within a specific discipline)
• G-License