Sales Development Representative

Job description:

Carrier Enterprise Canada (CEC) currently has an exciting opportunity for a Sales Development Representative to join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and gain valuable experience in the HVAC/R distribution and wholesale industry.

Location: Quebec

Number of vacancies: 2

Company Description:

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.

Summary

The Sales Development Representative, in conjunction with the Account Executive, will be responsible for managing and supporting the assigned customer accounts, providing exceptional sales support, and ensuring customer satisfaction. In addition, this role will also be responsible for identifying and recruiting new business opportunities. This role requires strong communication skills, a customer-centric approach, and the ability to work collaboratively with various teams. The Sales Development Representative will have time in the field as needed.

Responsibilities:

• Design and execute strategic sales initiatives to drive revenue growth within our residential add-on replacement HVAC customer portfolios, utilizing independent market analysis.
• Develop and maintain strong relationships with key customer accounts while serving as the primary point of contact, addressing inquiries and resolving issues promptly.
• Identify and advance high-value sales opportunities within established accounts through strategic assessment and independent decision-making.
• Leverage CRM analytics to evaluate customer sales performance and implement data-driven strategies for portfolio expansion.
• Collaborate with internal teams (marketing, credit, operations, etc.) to analyze customer needs, identify and develop sales opportunities, and gather valuable customer insights to enhance business relationships and drive strategic growth initiatives.
• Collaborate with regional market leaders and internal teams (marketing, credit, operations, etc.) to analyze market trends and customer insights to formulate strategic recommendations for revenue optimization.
• Deliver comprehensive product knowledge, competitive pricing analysis, and inventory availability solutions to support assigned accounts' business requirements and strategic objectives.
• Participates in customer meetings as needed, alongside Account Executive, to review monthly performance metrics, track strategic initiatives, and address business opportunities or concerns.
• Design and execute programs and promotions to achieve overall growth and customer loyalty.

Desired Qualifications:

• Demonstrated knowledge of HVAC systems, terminology, and product applications preferred.
• Proven track record in customer relationship management with minimum 2 years' experience.
• Established background in strategic sales and revenue growth.
• Excellence in professional communication and relationship building.
• Demonstrated ability to execute strategic initiatives with urgency, precision and results.
• Strong analytical and decision-making capabilities.
• Proven success in self-directed business development.
• Advanced proficiency in business technology platforms including CRM systems and MS Office Suite.
• Experience in developing and implementing customer-focused business solutions
• Proven track record of closing sales opportunities through systematic follow-up and strategic account management.

Requirements:

• 2-5 years of progressive experience driving business growth and revenue development within the HVAC or similar industry, with emphasis on strategic sales and relationship management.
• High School Diploma or GED equivalent; AA/AS degree in Business, Marketing, or related field preferred

• 2-5 years of progressive experience driving business growth and revenue development within the HVAC or similar industry, with emphasis on strategic sales and relationship management.
• High School Diploma or GED equivalent; AA/AS degree in Business, Marketing, or related field preferred.