Job ID #32309: Child Care Systems Program Analyst

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32309: Child Care Systems Program Analyst
• Union: CUPE Local 5167
• Job Description ID #: 6522
• Close date: Interested applicants please submit your application online at by 4:00 p.m. on November 4th, 2026
• Duration: Up to 3 months
• Vacancy type: This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address . External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.

We are looking for high performing public servants who are interested in experiencing a challenging, rewarding, enjoyable, and fulfilling career. The successful candidate will demonstrate an ability to provide excellent client service in a respectful, courageous, empathetic, just and ethical manner. Your ability to set and achieve personal goals, professional goals and contribute to the goals of the organization will result in high job satisfaction. Early Childhood Services provides early intervention and support services to children, families and community service providers to prevent harm, improve quality of life, personal wellness and independence.

SUMMARY OF DUTIES

Reporting to the Project Manager, Early Learning and Child Care, the Program Analyst is responsible for the administration, monitoring, analysis and reporting of child care and early years programs, funding initiatives and service system data. The position collects and validates operational information, maintains service provider records, administers attendance-based and other funding payments, conducts compliance, eligibility and data quality reviews, and supports reporting, business process improvement and service system planning. The Program Analyst provides training and support to service providers and City staff and contributes to informed decision-making.

GENERAL DUTIES

Maintains child care fee subsidy per diem rates in accordance with approved funding methodologies, including reviewing service provider rates and assessing the reasonableness of program rates for fee subsidy purposes.

Verifies fee subsidy attendance invoices administered through the web based OCCMS record of attendance process by confirming eligibility, reviewing and resolving requests outside of approved service delivery levels, calculating adjustments and inputting comments.

Conducts audits of child care service provider attendance records to ensure compliance with service agreements, funding requirements and applicable policies and procedures.

Coordinates the collection, review, validation, maintenance and reporting of operational data, supporting documentation, and requests related to licensed capacity, operating capacity, program offerings, facility information and service delivery changes to ensure completeness, accuracy, compliance with reporting requirements, and appropriate impacts on funding, reporting and system records.

Maintains and updates service provider information in OCCMS and related reporting tools to support funding administration, operational planning, reporting, and data integrity.

Reviews child care service provider insurance policies and other required documentation to ensure compliance with service agreements, funding requirements and applicable policies.

Runs and analyzes data validation reports in OCCMS, determines required corrections, completes system updates as required, and prepares a report of the findings for the supervisor.

Prepares detailed spreadsheets, reports and tracking tools to support child care fee subsidy administration, funding payments, operational analysis and program reporting.

Prepares, validates and processes funding payments in accordance with established policies, procedures and funding guidelines.

Assists with the development, implementation and continuous improvement of new business processes in response to operational, legislative, funding and policy requirements.

Assists with the development and maintenance of training material used to train child care service providers in the policies and procedures regarding invoicing and payment processing via OCCMS.

Resolves system conflicts and receives detailed training from the OCCMS training unit to further improve performance efficiencies.

Maintains case notes and records related to program administration and compliance reviews, compiles statistics, and prepares and processes correspondence.

Receives and answers inquiries from the public, staff, child care service providers and community agencies.

Trains new staff.

Maintains and applies current knowledge of Acts, Legislation and Policies and Procedures pertinent to job duties.

Consults and liaises with agencies in the community with respect to clients, service provider agreements and attendance verification.

Develops, sets up and conducts presentations for child care service providers and their staff.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the job.

QUALIFICATIONS

1. Demonstrated knowledge and experience with community services delivery systems such as program planning, implementation, evaluation and community consultation, verification processes, flexibility in adapting to change, normally acquired by attaining a University Degree or College Diploma in Business, a related field or an equivalent combination of education and relevant work experience.
   
2. Advanced level of computer and data management skills, including ability to use databases, perform statistical analysis, create spreadsheets, presentations and training material using Word, desktop publishing, Excel or related programs. 
3. Demonstrated experience in data analysis and report writing.
   
4. Demonstrated ability to work in a variety of interdisciplinary teams.
   
5. Ability to present data to meet the needs of various users.
   
6. Demonstrated excellence in decision-making skills.
   
7. Demonstrated ability to work independently with little supervision and in a team environment.
   
8. Highly effective communication, interpersonal and organizational skills.
   
9. French language would be an asset.

SALARY:

Salary Grade J

$ per hour

HOURS:

35 per week

NOTE 1:

As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Reference Check (Vulnerable Sector Screening), at their own expense, prior to beginning work in this position.

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.