Fraud Detection Analyst Tangerine

Analyze fraud alerts for Tangerine while applying critical thinking, customer service, and risk assessment skills in a hybrid environment. Protect customers and products through careful investigations and decisions.As a Fraud Detection Analyst, you will support Tangerine’s Fraud Operations Team in Canada. The work includes analyzing alerts, investigating questionable activity, contacting customers, and mitigating fraudulent activity. You will also support compliance, risk culture, service standards, and internal procedures.Key Responsibilities:
Investigate questionable activity across Tangerine productsAnalyze alerts and assess likelihood of fraudContact customers and prevent further fraudulent activityEscalate emerging fraud trends to managementMaintain records for confirmed fraudulent applicationsRequirements:
High school diploma or equivalentCustomer service experience, preferably in financial servicesStrong analytical, critical-thinking, and decision-making skillsEffective verbal, written, listening, and problem-resolution skillsAbility to work fixed hybrid shifts and holidaysApply your fraud investigation, alert analysis, and customer communication skills to support Tangerine’s Fraud Operations Team.
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