Geologicai Customer Success Portfolio Manager

Lead customer portfolios at GeologicAI, combining stakeholder communication, Salesforce discipline, and adoption evidence in a permanent full-time role.This Manager, Customer Success position owns regional customer continuity from commercial handoff through delivery and ongoing adoption. You will maintain success plans, stakeholder maps, account health, commitments, and actions. The role connects Customer Success Leads with Project Management, Operations, Deployment, and Customer Excellence to coordinate practical outcomes.Key Responsibilities:
Maintain success plans aligned with priorities and budget cyclesRecord account health, value measures, and actions in SalesforceCarry customer commitments into delivery and adoptionCommunicate delays, limitations, and confirmed information earlyBring feedback and risks into practical team prioritiesRequirements:
Demonstrated complex relationship management in mining or comparable B2B settingsExcellent writing, facilitation, and executive presentation skillsAbility to influence without relying on direct authorityStrong CRM documentation and follow-through disciplineCommercial understanding of value, budgets, scope, and renewalsUse portfolio management, CRM accuracy, and customer outcome skills to strengthen adoption and renewal readiness at GeologicAI.
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