Senior Contact Centre Technology Consultant

Lead contact centre technology projects for TELUS using Cisco Webex Contact Center, Cisco UCCX, Avaya and omnichannel solutions across Canada.As a Senior Technology Consultant on the CCAT team, you will guide engagements from discovery through go-live. You will assess customer requirements, design contact centre solutions, and shape technical proposals with sales teams. The work includes voice, IVR, workforce optimization and analytics.Key Responsibilities:
Lead projects from discovery through design, deployment and go-liveConduct customer discovery sessions and needs analysesDesign voice, IVR and omnichannel solutions across platformsWrite Scope of Work documents and functional specificationsMentor team members and explore evolving technology releasesRequirements:
Seven-plus years designing and deploying contact centre solutionsHands-on Cisco contact centre platform experienceExperience with call flows, configuration and scriptingKnowledge of telephony, LAN, WAN, SIP and databasesFluent French and working English proficiencyApply your contact centre design, project leadership and platform expertise as a Senior Technology Consultant supporting TELUS customers.
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